1st Line Service Desk Engineer

Enable Technology Borehamwood Full-time Optional WFH Fridays The role You''ll be the first voice our clients hear and the first pair of hands on every incident - which makes you the person who defines what working with Enable feels like. This isn''t a call-logging job. We want engineers who fix things at first contact, spot patterns before they become problems, and hand over escalations so well-documented that 2nd line thanks them for it. Who we are We''re Enable Technology, a Borehamwood-based MSP of around 20 people, supporting a diverse and growing SME client base across London and the South East. We act as far more than an IT supplier to our clients - for many of them we''re their virtual IT director, shaping strategy as well as keeping the lights on. We''re independent, profitable and entirely free of private equity ownership. Technical decisions here are made on operational merit, not quarterly EBITDA targets - and our CEO has over 25 years of enterprise IT leadership behind him, so good technical arguments win. And the team is the reason people stay. We''re a genuinely friendly, supportive and helpful bunch: engineers here back each other up by default, questions are welcomed rather than judged, and nobody gets left to struggle alone on a hard ticket. It''s a culture we protect deliberately as we grow - and it''s the first thing you''ll notice when you walk in. Where we''re heading We''re building an automation-first, AI-enabled MSP - proactive by design, not reactive ..... full job details .....