1st Line Support Engineer

1st Line Helpdesk Engineer Salary: £25,000-£30,000 DOE Location: Essex Employment: Full Time, Permanent This is an opportunity to join a well-established UK technology services business, providing IT support and managed technology services to a diverse customer base. We''re looking for a 1st Line Helpdesk Engineer with a solid grounding in Microsoft technologies who enjoys troubleshooting, speaking with customers and resolving day-to-day IT issues. This is a hands-on support position where you''ll be one of the first points of contact for customers, providing remote technical support across Microsoft 365, Windows, Active Directory and networking. You''ll diagnose and resolve technical issues wherever possible, escalating more complex incidents to senior engineers while maintaining a high level of customer service throughout. The Role Working as part of an established technical support team, you''ll provide 1st Line IT support to customers primarily via phone and email, with some in-person support where required. You''ll troubleshoot issues across Windows devices, Microsoft 365 environments, user accounts, permissions and basic networking, ensuring incidents are resolved efficiently and accurately documented. The position also participates in a 24x7 on-call rota, so you''ll need to be comfortable providing occasional out-of-hours support. Key Responsibilities Provide remote 1st Line IT support to customers via phone and email. Diagnose and resolve hardware, software and ..... full job details .....