1st Line Support Engineer Location: London - Hybrid working (5 days on-site during probation; after 6 months probation, 1 day remote depending on business need) Salary: Up to £28,000 DOE Are you a motivated IT professional with a passion for customer service and problem solving? We''re looking for an experienced 1st Line Support Engineer to join our growing team in central London. As a leading MSP, we deliver exceptional IT support services designed to boost performance, minimise downtime, and reduce operational costs. Our proactive and strategic approach ensures that problems are addressed before they arise, helping our clients stay ahead of the curve. Recognised as one of the Top 25 Best Small Companies to Work For in London, Top 50 in the UK, and one of the Top 25 in Technology, Role Overview: As a 1st Line Support Engineer, you''ll be the first point of contact for technical issues, providing outstanding customer service and technical expertise. You''ll also play a key role in problem management and the continuous improvement of our managed services. Essential Experience: 1-2 years in a similar IT support role Experience in a service desk environment, ideally following ITIL principles Microsoft Windows Server () Microsoft 365 (Outlook, SharePoint, OneDrive, Teams) Active Directory Windows 10 andamp; 11 Apple OS/Mac support Microsoft Office Suite Backup technologies (eg DATTO, Acronis) Laptop/desktop/Thin Client support Desirable ..... full job details .....