1st Line Support Engineer

Job Advert (Permanent)1st Line Support EngineerLocation: Bristol - Hybrid workingSalary: £28,000-£32,000Benefits: Hybrid working, training and development, supportive IT team, career progression opportunitiesOur client, a growing and technology-driven organisation, is looking to hire a 1st Line Support Engineer to join their internal IT support team in Bristol.This is an excellent opportunity for someone with strong customer service skills and a passion for technology to join a collaborative environment where you''ll gain exposure to a wide range of systems, users and technologies.You''ll be the first point of contact for technical support issues, helping to ensure users receive a responsive and professional IT support experience.What you''ll do:Provide 1st line technical support across hardware, software and user accountsLog, manage and resolve IT support tickets within agreed SLAsTroubleshoot issues relating to Windows environments, Office 365 and end-user devicesSupport laptop builds, onboarding and user account administrationEscalate more complex issues to 2nd and 3rd line teams where requiredYou''ll work closely with wider IT teams and end users across the business, ensuring a high level of customer service and technical support.What we''re looking for:Previous experience within a 1st Line Support, IT Support or Service Desk roleGood understanding of Windows operating systems and Microsoft 365Strong communication and customer service skillsAbility to prioritise and ..... full job details .....