1st Line Engineer

As a 1st Line engineer, you will be responsible for assisting in 1st Line team in overall operation and support for our customers. This will include supporting our customers with requests and incidents remotely. Additionally, you will be a point of contact for the main Service Desk Team supporting our workshop, Field, 2nd line and 3rd line teams during day-to-day operation. Working as part of a team of seven, you''ll swiftly handle incoming calls to the Service Desk, effectively prioritising tickets to ensure technical queries are resolved quickly and customers remain satisfied. Job Role ResponsibilitiesHandling escalated service requests Manage all technical cases effectively, ensuring clients are kept up to date with progress Supporting the Technical Team Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team Monitor clients'' IT systems via the monitoring software Escalate matters in a timely manner if it becomes necessary Job RequirementsSelf-motivated with a positive attitude Excellent communication and organisational skills and a team-oriented mindset Ability to work in a dynamic environment where hard work and fun are the key ingredients Ability to work as part of a team and display teamwork. Can work on own intuitive Good written skills on job reporting and documentation What we offerHybrid Working (3 days in/2 days out, after probation which is 3 months) 7am-7pm service operation window, ..... full job details .....