1st Line Customer Support

1st Line Customer Support (Training Focus) Bristol (Hybrid - minimum 3 days in the office) Up to £27,000 + paid on-call allowance The Company This role sits within a well-established UK software business that has been developing and supporting specialist software products for over 20 years. The company works with a wide range of organisations across the public and regulated sectors, providing configurable software solutions.They are a growing, close-knit team with a strong focus on customer experience, collaboration and continuous improvement. The environment is structured but supportive, with clear processes, strong documentation standards and real investment in developing people. The Role This is a blended 1st Line Customer Support position combining front-line application support with customer training and documentation. You will support customers day-to-day while also helping them get the most value from the software through clear guidance, training materials and user education. You will join an experienced support team and go through a structured onboarding process, including regular check-ins during probation. Product knowledge is taught, so the focus is on attitude, communication skills and a solid grounding in software support. What You''ll Do:Provide 1st line application support via phone, MS Teams, email and a support portalInvestigate, reproduce and clearly document software issues for escalationWork closely with second line support and development teamsCreate ..... full job details .....