1st Line Customer Support

1st Line Customer Support (Training Focus)Bristol (Hybrid - minimum 3 days in the office)Up to £27,000 + paid on-call allowanceThe CompanyThis role sits within a well-established UK software business that has been developing and supporting specialist software products for over 20 years. The company works with a wide range of organisations across the public and regulated sectors, providing configurable software solutions.They are a growing, close-knit team with a strong focus on customer experience, collaboration and continuous improvement. The environment is structured but supportive, with clear processes, strong documentation standards and real investment in developing people.The RoleThis is a blended 1st Line Customer Support position combining front-line application support with customer training and documentation. You will support customers day-to-day while also helping them get the most value from the software through clear guidance, training materials and user education.You will join an experienced support team and go through a structured onboarding process, including regular check-ins during probation. Product knowledge is taught, so the focus is on attitude, communication skills and a solid grounding in software support.What You''ll Do:Provide 1st line application support via phone, MS Teams, email and a support portalInvestigate, reproduce and clearly document software issues for escalationWork closely with second line support and development teamsCreate and ..... full job details .....