We are looking for a highly experienced and proactive Neighbourhood Services Coordinator to join a forward-thinking housing service team. In this role, you''ll act as the key point of contact for residents, ensuring that tenancy and estate management issues are resolved efficiently, while delivering a first-class customer service. You''ll work across various housing-related disciplines, embedding a resident-first approach and coordinating a multi-agency response to tenancy, anti-social behaviour (ASB), and estate-related issues.This is a fast-paced role requiring an immediate start, where you''ll need to hit the ground running and bring your housing management expertise to improve the lives of residents. The Role Act as a single point of contact for residents, resolving tenancy, anti-social behaviour, and communal area issues. Ensure clear, consistent communication and excellent service delivery. Handle succession, assignments, subletting, viewings, and sign-ups, ensuring all activities comply with legislation and policies. Conduct regular estate inspections, tracking and resolving issues in collaboration with caretaking teams. Develop estate action plans to address anti-social behaviour, environmental crime, and estate improvements. Respond promptly to reports of ASB, creating action plans and using available tools to address and resolve cases, while maintaining regular communication with residents. Establish strong relationships with key teams and services, including ..... full job details .....