Desktop Support Engineer (Contract) Duration: 6 Months (Possibility for extension)Location: London/Hybrid (5 days per week on site for initial training and then 4 days thereafter)Shift Pattern: Anytime from 7am to 6pm (Possibility for weekend over time)Rate: A highly competitive PAYE Day rate is available for suitable candidates Role ProfileOur client, a leading investment banking firm, is currently seeking a talented Desktop Support Associate to join their team in London. In this role, you will provide essential 2nd line IT support to their desktop and desk-side environments, ensuring the smooth functioning of their systems and operations. Responsibilities:Provide English language support to colleagues across the business, keeping in mind the diverse cultures and languages within the organisation.Answer calls, create tickets, and escalate issues as required, while providing cover to the IT support contact number.Handle walk-up and email requests, dealing with tickets and escalating issues when necessary.Administer various IT environments, including PC build and configuration, application software, SCCM, and printing.Liaise, coordinate, and monitor escalations to 3rd level support groups, ensuring timely resolution of issues.Support the companies video conferencing environment as the primary point of contact.Perform daily checks of the office printer environment and conference/meeting rooms, logging tickets and escalating exceptions to 3rd level resolver groups.Support the ..... full job details .....