On behalf of The Ministry of Justice, we are looking for a System Support Engineer (Inside IR35) for a 12 month contract based REMOTELY. Note: SC Clearance is an essential requirement for this role, (as a minimum you will need to eligible for SC) The Remote Support team was initially set up to provide 2nd line support, for circa 55,000 HMPS IT users. Over the next year the scope of the service will increase further to cover more MOJ Users of IT. The aim of the team is to provide an effective and efficient service that allows staff to have their issues and requests dealt with in a quick and seamless manner. As a Remote Support Engineers, you will be responsible for owning and ensuring the speedy resolve of second line service requests and incidents for IT users, this will involve: Provide specialist technical support and contribute towards continual service improvement Be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices standards, service requirements and key performance Indicators (KPIs) throughout the product life cycle Coach and mentor junior and other team members, and assist in the provision of first-class services and consistent levels of capability as required by the organisation Contacting and liaising with the end users when necessary and providing excellent customer service. Working in partnership with other IT areas to fix technical problems including ..... full job details .....