Are you an experienced Operational Manager that has experience of leading and supporting a customer service team and looking for a new and exciting role based in Belper?If so we have an excellent Operational Manager role that could be perfect for you.We are working with a fantastic client based in Belper who are looking to hire an Operational Manager to join their team. The Operational Manager will lead and support a team of customer service advisors and work with a team of Operational Managers to ensure that goals and objectives remain aligned.To be considered for the role, you ll require the following essentials: A Management Level 5 qualification or previous experience in a managerial role.Fundamental understanding of contact centre operational management.Excellent motivation and team management skills.Highly analytical with attention to detail.Ability to work on own initiative with a pro-active approach.Ability to manage individual performance.Excellent IT knowledge, particularly Excel and PowerPoint.Flexibility to work within fluctuating business needs and tight deadlines. Within this position, you ll also be: Lead and support a team of customer facing agents working on a specialist skill to ensure that organisational goals and operational targets are achieved and maintained.Work with a team of Operational Managers to ensure alignment of goals and objectives.Build and maintain close inter- departmental relationships, based upon the fundamental needs and requirements of ..... full job details .....