My client is an established housing provider based in The West Midlands looking to recruit an experienced Housing Support Worker on a temporary on-going contract. As the Housing Support Worker, you will be supporting a caseload of clients with housing and tenancy related needs. The Housing Support Worker duties: Work with a caseload of 20 - 25 residents, providing up to 1.5 hours of tailored support to each resident Plan and deliver individualised support in accordance with support plans specific to the residents needs and risks. Assist residents in adhering to the responsibilities of their licence agreement and to any specific rules of their stay. Promote and encourage a balanced household environment and resolve any household conflicts that may arise. Be aware of the risks that residents and service users pose to themselves and others and to follow the Risk Assessment and Management procedure. Keeping detailed support logs of all contact with residents Being the first point of call for your resident Deliver 1 hour of face to face support per week per resident Ability to deliver additional telephone support and assistance Dealing with complex individual problems and helping residents to solve them Basic housing checks and room inspections Using initiative to highlight improvements that can be made in the way the provider operate and presenting them to management Competent with using IT systems and smart phones Reporting to management ..... full job details .....