Hayley Group Limited has an exciting vacancy for a highly motivated Internal Sales / Branch Support to join our well-established and experienced fasteners division based at our head-office in Halesowen. You will join us on a full time, permanent basis and in return, you will receive a competitive salary. Hayley Group is the largest independent distributor of engineering products and consumables in the UK. We are an equal opportunities employer, currently employing over 1,000 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the role: We are currently seeking a professional and competent individual for an internal sale and branch support role, in our Fasteners division. The successful candidate will assist in projecting a professional company image through telephone and email interactions, by undertaking a multi-tasking role. Working Hours: 40 hours per week Monday to Friday (Also 1 in 5 Saturday Mornings on a rota bases) Main Duties and Responsibilities: Efficient response to incoming phone / email enquiries and orders Build rapport with customers, Hayley branch staff and suppliers to establish credibility when providing product and services information Prepare quotes for customers and help provide assistance to Hayley Branch staff on Fastener items Utilise the Hayley Group s bespoke IT system to accurately identify, source and price items, as well as record enquires, sales orders and raise ..... full job details .....