Job Description: Service Desk Team LeadLocation: Chelmsford (Full-time Onsite) Salary: 45,000- 50,000 per annum (DOE) Industry: Legal Sector About the RoleWe are seeking an experienced and motivated Service Desk Team Lead to oversee the day-to-day operations of our Service Desk at a prestigious law firm in Chelmsford. This is a hands-on leadership role requiring strong technical expertise, excellent communication skills, and the ability to inspire a team to deliver exceptional IT support. You will play a key role in maintaining the IT infrastructure that supports our legal professionals and ensuring the delivery of high-quality client services. Key ResponsibilitiesLeadership and Team Management:Lead, mentor, and develop a team of Service Desk Analysts to deliver consistent, high-quality support.Manage resource allocation and ensure coverage for all support shifts.Conduct regular team meetings, performance reviews, and training sessions.Service Desk Operations:Act as the primary escalation point for complex technical issues and ensure their timely resolution.Monitor, manage, and prioritize incoming tickets to maintain service level agreements (SLAs).Identify trends in recurring issues and implement long-term solutions to improve efficiency.Technical Support:Provide hands-on support for hardware, software, and networking issues when required.Ensure systems such as Active Directory, Office 365, and case management software are functioning optimally.Liaise with 3rd party ..... full job details .....