On behalf of the Cabinet Office, we are looking for a SC Cleared Service Desk Analyst Inside IR35 for a 5 month contract based in London - Hybrid working. The Cabinet Office supports the Prime Minister and ensures the effective running of government. The Cabinet Office is also the corporate headquarters for the government, in partnership with HM Treasury, and takes the lead in certain critical policy areas. More information about the Cabinet Office can be found on its websiteandnbsp; As a Service Desk Analyst your main responsibilities will be:. Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base. Build, manage, support, asset track and maintain all associated hardware devices. Rotation between building laptops andamp; smartphones, phone and IT portal ticket support, and user facing assistance at Tech Hubs. Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales. Create, issue and manage/maintain corporate accounts for joiners/leavers. Processing service requests. Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary Essential:. Experience of working in a Service Desk environment.. Able to maintain both a user and service focus by taking ownership and accountability of issues encountered. Experience or knowledge of MacOS. Experience or ..... full job details .....