Customer Service Team Leader 30,000 - 40,000, Haywards Heath (office based), Monday to Friday 9am - 5:30pm, 25 days holiday + Bank Holidays, Parking, Pension The RoleDue to continued growth and ongoing expansion plans, an exciting opportunity has arisen for a Customer Service Team Leader to join a fantastic business in the pet insurance sector - specifically commercial insurances for pet related businesses. Working alongside the General Manager, this position will see you responsible for coaching and developing a team of agents and provide varied operational support to the business, it offers the opportunity to grow and develop as an individual in a growing business.Supervise and lead the team to achieve operational targets and maintain high customer service standards.Provide support in resolving queries, addressing technical issues, and overseeing overall quality assurance.Monitor sales performance and assist the team in improving through personalised coaching and development plans.Conduct regular one-to-one meetings to set objectives and manage performance.Organise and manage team resources, ensuring alignment with business goals.Lead team meetings and ensure effective communication within the team.Participate in recruitment processes, training new team members, and addressing disciplinary matters.Oversee and handle customer complaints, providing feedback to enhance business processes and products.Ensure compliance with company policies and regulatory guidelines.Engage in ..... full job details .....