Location: Stevenage / HybridSalary: 40,000 - 45,000 + Bonus and Commission Are you a leisure travel business specialist with a knack for dynamic packaging and team leadership? My client is seeking a passionate and experienced Sales and Customer Service Manager to drive revenue growth and ensure exceptional customer experiences. Key Responsibilities:Leadership and Team Management: Lead and mentor a team of Travel Specialists and Customer Service staff, fostering a positive and high-performance work environment.Sales Strategy and Execution: Develop and implement effective sales strategies to meet or exceed revenue targets, collaborating with marketing teams to align efforts with promotional campaigns.Customer Relationship Management: Ensure exceptional service throughout the customer journey, leveraging CRM tools to track client preferences and opportunities for upselling.Operational Efficiency: Oversee booking and reservation processes, streamline workflows, and ensure compliance with industry regulations.Product Knowledge and Industry Insights: Stay informed about travel trends and train team members on new products and services. What My Client is Looking For:Proven experience in sales and customer service management within the travel industry.Strong leadership skills with the ability to inspire and develop a team.Excellent communication and negotiation skills.Proficiency with CRM tools and a keen eye for operational efficiency.Experience of managing remote members of the ..... full job details .....