Customer Service Advisor Dartford Based 12 per hourRepairs and MaintenanceMust have prior Customer Service experienceDartford - Office BasedMonday - Friday (8:00am - 17:00pm)Looking for someone to start immediately The Duties: The purpose of the role is to be the first point of contact for internal and external customers for the reporting of repairs. The role will involve;Answer phone calls from residents and clients in the housing and healthcare facilities Raising repair requests, ensuring that all relevant information is logged accurately on the in-house reporting system (Planet FM)Providing updates on jobsEnsure that any update notes are added to all jobs with sufficient detail, and that they are fully up to date and accurate;Actively monitor the communal email folders for repairs reported and action where appropriate within the given Service Level Agreement (SLA);This role is predominantly telephone based and will involve the logging of jobs in the system. Working in a contact centre environment for a maintenance contractor or housing association would be good to see. ..... full job details .....