LOCATION Visiting sites and clients as appropriate and necessary, but also based in head office (Near Aylesbury) OVERVIEW Because of the level of seniority within the company structure our client requires a background in the hort/landscape Industry. Management of the aftercare and horticulture department. This role is to set the direction and oversee the operation of aftercare within the business. It will also include client liaison, product and service development. Management of the business. The post entails broader responsibilities which extend across all business areas. This requires the job holder to actively promote best practice throughout the company, work effectively as part of the management team and take a whole company perspective to managing issues. KEY RESPONSIBILITIES Operations Work with managers, team leaders and others to ensure a smooth and seamless delivery of the service to clients. Develop and implement strategies and systems for improving operational efficiency, including apps or other software. The aim of this is to allow growth of the department without loss of efficiency or quality. Client liaison and service monitoring Visit sites regularly most sites should be visited at least every quarter, bigger contracts more often either by you or a manager. Check that work is to a high standard. Note whether the appropriate number of hours are allowed. Also note where there are opportunities for upselling. Meet and communicate with clients regularly to ..... full job details .....