Income Recovery Officer - Birmingham City Council - Social Housing jobs Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit an officer to join the Housing Management team as a Housing Needs Officer. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city''s residents with a number of services to ensure stability within citizens'' daily lives.Your new role We are looking for 6 housing professionals to join Birmingham City Council as part of their income recovery team. You will be responsible for delivering services, ensuring the General Fund income collection is maximised for management and maintenance purposes in accordance with appropriate legislation, policy, procedures and service/trade standards.You will carry out income management activities as part of a work plan for services in assigned areas of responsibility, carry out tasks and duties as directed by the Temporary Accommodation Senior Income Officer and/or Temporary Accommodation Income Manager in order to maintain service delivery for the Temporary Accommodation Service.You will need to continually carry out tasks and activities to an excellent standard to meet service demand from customers across all service channels (telephone, visits, online/digital) in line with policies and procedures, legal protocols, ..... full job details .....