https://jobs.co.uk/jobs-results?Keyword=Service%20Desk%20Team%20Leader&RadiusMiles=10 RSS feed for Service Desk Team Leader Jobs. en-gb Wed, 10 Jun 2026 11:07:03 GMT https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies--6b337672-ebd5-4b3f-8090-9a10cbd4c191 https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies--6b337672-ebd5-4b3f-8090-9a10cbd4c191 Tue, 09 Jun 2026 11:52:53 GMT Location: Chelmsford | Salary: 20.00-20.00 Hourly | Type: Contract | Job Title: Digital Service Desk Team LeaderLocation: Norwich or Chelmsford (Hybrid/Base options available)Job Type: 3-Month Contract (Full-time, 37.5 hours per week)Salary: Competitive (Dependent on Experience)About the RoleOur client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation.In this role, you will provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits agreed SLAs.Key Responsibilities:Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development.Ticket andamp; Queue Management: Oversee the full incident life cycle, ensuring high-quality triage, effective workload distribution, and compliance ... Contract https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--51958289-4adb-448e-a8b4-29e74ca38107 https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--51958289-4adb-448e-a8b4-29e74ca38107 Sun, 07 Jun 2026 23:00:00 GMT Location: Chelmsford | Salary: £20 - £23/hour Negotiable | Type: Contract | Job Title: Digital Service Desk Team Leader Location: Norwich or Chelmsford (Hybrid / Base options available) Job Type: 3-Month Contract (Full-time, 37.5 hours per week) Salary: Competitive (Dependent on Experience) About the Role Our client is seeking an experienced and customer-focused Digital Service Desk Team Leader to oversee the operational delivery of a vital first-line IT support function within a major public services sector organisation. In this role, you will provide day-to-day operational and developmental leadership to a dedicated team of Service Desk Analysts. You will be responsible for queue and rota management, workload planning, performance reviews, and acting as the primary escalation point for technical or service issues. Working in alignment with ITIL-aligned best practices, you will ensure a highly responsive service that consistently hits agreed SLAs. Key Responsibilities: Team Leadership: Line manage, mentor, and supervise first-line support analysts, overseeing rotas, performance management, and professional development. Ticket & Queue Management: Oversee the full incident lifecycle, ensuring high-quality triage, effective workl... Contract https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies--56e55149-e0cf-4dbe-a33b-ca2e47ce7c97 https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies--56e55149-e0cf-4dbe-a33b-ca2e47ce7c97 Thu, 04 Jun 2026 11:51:51 GMT Location: Chelmsford | Salary: 10000-500000 Hourly | Type: Contract | Role: Digital Service Desk Team LeaderType: Contract Inside IR35Location: Norwich OR ChelmsfordMod of work: OnsiteJOB SUMMARYKey Responsibilities:Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management.Managing the full life cycle of incidents and requests, ensuring quality triage, escalation, and resolution.Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users.Overseeing team ticket queues, ensuring SLA compliance and workload distribution.Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs).Managing team rotas, providing coaching, and contributing to staff performance and development.Ensuring quality and currency of team-authored knowledge base articles and specialism ownership.Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates.Leading service improvement initiatives and identifying recurring issues for problem management.Monitoring compliance with IG, security, and audit requirements across Service Desk operations.... Contract https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--a5e0bdfd-4459-48b5-9071-827d30bbc6cf https://jobs.co.uk/job/digital-service-desk-team-leader-randstad-technologies-recruitment--a5e0bdfd-4459-48b5-9071-827d30bbc6cf Tue, 02 Jun 2026 23:00:00 GMT Location: Chelmsford | Salary: £18 - £20.44/hour Inside IR35 | Type: Contract | Role : Digital Service Desk Team Leader Type : Contract Inside IR35 Location: Norwich OR Chelmsford Mod of work : Onsite JOB SUMMARY Key Responsibilities: Provide line management and supervision for band 4 and 5 Service Desk Analysts, including appraisals, development plans, and performance management. Managing the full lifecycle of incidents and requests, ensuring quality triage, escalation, and resolution. Acting as the first point of senior escalation for Band 4-5 Service Desk staff and users. Overseeing team ticket queues, ensuring SLA compliance and workload distribution. Providing technical support and escalation during high-demand periods and Major Incidents (MIs)/Digital Business Continuity Incidents (DCBIs). Managing team rotas, providing coaching, and contributing to staff performance and development. Ensuring quality and currency of team-authored knowledge base articles and specialism ownership. Coordinating with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit... Contract https://jobs.co.uk/job/service-desk-team-leader-vermelo--64b99358-9cdc-4959-b4a9-3589ce83aff5 https://jobs.co.uk/job/service-desk-team-leader-vermelo--64b99358-9cdc-4959-b4a9-3589ce83aff5 Thu, 28 May 2026 23:00:00 GMT Location: Peterborough | Salary: Negotiable | Type: Permanent | Service Desk Team Leader Hybrid to Chesterfield or Peterborough We''re looking for a Service Desk Team Leader who will be accountable for supervising the day-to-day operations of the IT Service Desk team, ensuring timely and effective resolution of incidents and service requests. This role supports the Service Desk Manager by coordinating team activities, monitoring performance, and acting as an ... Permanent https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--045b83e7-7e14-4a74-a1ac-bc46db7770f9 https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--045b83e7-7e14-4a74-a1ac-bc46db7770f9 Wed, 27 May 2026 11:51:16 GMT Location: Sheldon | Salary: 40000.00-40000.00 Annual | Type: Permanent | Service Desk Team Leader / Manager Based in Birmingham, Solihull, B90 area- Mon Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader / Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties. Successful Service Desk Team Leader / Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI s and SLAs. As Service Desk Team Leader / Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Team Leader / Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as Monitoring of t... Permanent https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--aa443900-474b-429a-94c9-464635ab2158 https://jobs.co.uk/job/service-desk-team-leader-manager-pro-connexions--aa443900-474b-429a-94c9-464635ab2158 Mon, 25 May 2026 23:00:00 GMT Location: Sheldon | Salary: £40000 - £45000/annum £40-45k + Skill development & Career | Type: Permanent | Service Desk Team Leader / Manager – Based in Birmingham, Solihull, B90 area- Mon – Fri in the office with a possible WFH day once per week - Hybrid role, needed to provide support and guidance to a team of 20 Service Desk Analyst. As Service Desk Team Leader / Manager you should have some either come from a technical background or have previously worked as a Service Desk Team Leader and are looking for that next step up to Service Desk Manager within an IT environment and have enough of an understanding of 1st, 2nd and 3rd Line Service Desk duties.   Successful  Service Desk Team Leader / Manager needs to have excellent communication skills, solid experience of managing an IT Service desk team, be good with mentoring and nurturing staff, as well as working to and setting KPI’s & SLAs. As Service Desk Team Leader / Manager you should also have excellent customer service skills as there is a high level of interaction with customers, clients and sometimes stakeholders. Ideally Service Desk Team Leader / Manager would be responsible for Problem Management, People Management, Leadership Collaboration and preferably be able to assist with technical help if needed as well as... Permanent https://jobs.co.uk/job/it-service-desk-team-leader-morson-edge--94a50283-dd73-4b51-bcf6-f75c6d42885c https://jobs.co.uk/job/it-service-desk-team-leader-morson-edge--94a50283-dd73-4b51-bcf6-f75c6d42885c Thu, 07 May 2026 23:00:00 GMT Location: Cromer | Salary: £45,000 | Type: Permanent | IT Service Desk Team Leader Kings Lynn | Hybrid Working £40,000 - £45,000 DOE A growing Managed Service Provider is looking for an IT Service Desk Team Leader to join their expanding operation supporting organisations across Health, Housing and Social Care environments throughout the UK. This is very much a people leadership role rather than a hands-on ticket role, ideal for an experienced Service D... Permanent