https://jobs.co.uk/jobs-results?Keyword=Service%20Desk%20Analyst&RadiusMiles=10 RSS feed for Service Desk Analyst Jobs. en-gb Tue, 11 Aug 2026 19:42:34 GMT https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment-limited--56a64130-09fd-4302-bd96-7594c3ef20ab https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment-limited--56a64130-09fd-4302-bd96-7594c3ef20ab Tue, 11 Aug 2026 11:55:52 GMT Location: Somerset | Salary: 10000-500000 Annual | Type: Permanent | IT Service Desk AnalystSomerset On-siteYolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset.This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherenc click apply for full job details Permanent https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-ltd--17c6a203-3d30-4c21-9932-5e21b7e9578d https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-ltd--17c6a203-3d30-4c21-9932-5e21b7e9578d Tue, 11 Aug 2026 11:55:37 GMT Location: Waterlooville | Salary: 28000.00-28000.00 Annual | Type: Contract | First Line IT Service Desk AnalystWaterloovillePermanent Full Time Hybrid£28,000Role OverviewProvide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation.Key ResponsibilitiesAct as the first point of contact for IT support, providing professional and customer-focused assistance.Log, prioritise, troubleshoot and resolve first-line incidents and service requests.Maintain accurate records within the IT service management system and keep users informed throughout the support process.Escalate complex issues to senior technical teams with clear and complete handover information.Support user account administration, including joiners, movers and leavers.Work within agreed service levels, following established procedures and security policies.Contribute to service improvements, documentation and knowledge sharing within the team.Maintain awareness of information security requirements and protect organisational and customer data.Skills and ExperienceEssentialPrevious experience in a First Line Service Desk, Helpdesk or MS... Contract https://jobs.co.uk/job/senior-it-service-desk-analyst-buuk-infrastructure--27376b33-ac21-4a19-97b1-ab18a78073be https://jobs.co.uk/job/senior-it-service-desk-analyst-buuk-infrastructure--27376b33-ac21-4a19-97b1-ab18a78073be Mon, 10 Aug 2026 23:00:00 GMT Location: Bury St. Edmunds | Salary: £35,000 | Type: Temporary | At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looki... Temporary https://jobs.co.uk/job/service-desk-analyst-teksystems--7539ee2f-b3fc-4e94-8d13-27fd45100ca5 https://jobs.co.uk/job/service-desk-analyst-teksystems--7539ee2f-b3fc-4e94-8d13-27fd45100ca5 Sun, 09 Aug 2026 23:00:00 GMT Location: Edinburgh | Salary: Negotiable | Type: Contract | Job Title: Service Desk Analyst Job Description An exciting opportunity for a Service Desk Analyst to join a Technology team on a contract basis, initially until December 2026, with the potential for extension. This role is ideal for junior IT professionals or early-career Service Desk Analysts looking to gain experience within a large enterprise environment. The position involves providing first-li... Contract https://jobs.co.uk/job/it-service-desk-analyst-phs-group--0bda303b-efe9-4679-9312-818fe97640d9 https://jobs.co.uk/job/it-service-desk-analyst-phs-group--0bda303b-efe9-4679-9312-818fe97640d9 Sat, 08 Aug 2026 23:00:00 GMT Location: Caerphilly | Salary: £26,000 | Type: Permanent | IT Service Desk Experts - were looking for you! IT Service Desk Analyst Caerphilly Head Office £26,666.64 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job? If you answered Yes to the above, this is the role for you. Were hiring at phs Group the l... Permanent https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--55e21315-d3ec-4b48-b2aa-03d71f92296f https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--55e21315-d3ec-4b48-b2aa-03d71f92296f Sat, 08 Aug 2026 11:52:06 GMT Location: Somerset | Salary: 10000-500000 Annual | Type: Permanent | IT Service Desk AnalystSomerset On-siteYolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset.This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs.This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment.What you''ll be doingTroubleshooting and resolving IT hardware and software incidents remotely and in person.Managing service requests, including employee onboarding and offboarding.Monitoring and managing support tickets, ensuring SLA targets are achieved.Maintaining accurate ticket updates and documentation.Supporting endpoint security by updating operating systems and third-party software.Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.Supporting other functions within the IT Service Desk as required.Occasionally trave... Permanent https://jobs.co.uk/job/it-service-desk-analyst-fox-morris-group-ltd--95f36a13-4d4a-4208-b3ea-6e8f5f58f3c1 https://jobs.co.uk/job/it-service-desk-analyst-fox-morris-group-ltd--95f36a13-4d4a-4208-b3ea-6e8f5f58f3c1 Sat, 08 Aug 2026 11:51:58 GMT Location: Bosham | Salary: 13.10-13.10 Hourly | Type: Contract | 6 x IT Service Desk Analyst / Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you''ll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across the organisation. You''ll work within a collaborative Service Desk environment, resolving technical issues wherever possible while ensuring an excellent customer experience. Key Responsibilities Act as the first point of contact for IT incidents and service requests. Deliver first-line technical support and first-contact resolution wherever possible. Log, manage and resolve incidents using the IT Service Management (ITSM) platform. Support user account administration and access management. Maintain accurate records and knowledge base articles. Escalate complex te... Contract https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment-ltd--9d07acac-1820-4a62-ae34-24c02a9f38b8 https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment-ltd--9d07acac-1820-4a62-ae34-24c02a9f38b8 Sat, 08 Aug 2026 11:51:58 GMT Location: South West | Salary: 10000-500000 Annual | Type: Permanent | IT Service Desk AnalystSomerset On-siteYolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset.This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs.This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment.What you''ll be doingTroubleshooting and resolving IT hardware and software incidents remotely and in person.Managing service requests, including employee onboarding and offboarding.Monitoring and managing support tickets, ensuring SLA targets are achieved.Maintaining accurate ticket updates and documentation.Supporting endpoint security by updating operating systems and third-party software.Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices.Supporting other functions within the IT Service Desk as required.Occasionally trave... Permanent https://jobs.co.uk/job/service-desk-analyst-sellick-partnership--7a7a4982-8565-4dc5-b4ce-681494ce1a02 https://jobs.co.uk/job/service-desk-analyst-sellick-partnership--7a7a4982-8565-4dc5-b4ce-681494ce1a02 Sat, 08 Aug 2026 11:51:45 GMT Location: County Durham | Salary: 28000.00-28000.00 Annual | Type: Permanent | ICT Service Desk Analyst Location: County Durham Salary: Up to 30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you''ll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You''ll play a key role in ensuring technology services remain reliable, secure and customer focused. Key ResponsibilitiesProvide 1st and 2nd line technical support for hardware, software and business applications.Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required.Deliver routine service requests and approved changes in line with IT service management processes. Maintain accurate records of IT assets, incident... Permanent https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment-limited--bcd11d8f-b783-4c81-acf9-d135d404f32b https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment-limited--bcd11d8f-b783-4c81-acf9-d135d404f32b Fri, 07 Aug 2026 23:00:00 GMT Location: Somerset | Salary: Negotiable | Type: Permanent | IT Service Desk Analyst Somerset | On-site Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherenc... Permanent https://jobs.co.uk/job/it-service-desk-analyst-12-month-ftc-comtecs-ltd--d4080cf3-e66c-4c13-8c5d-80afa9300882 https://jobs.co.uk/job/it-service-desk-analyst-12-month-ftc-comtecs-ltd--d4080cf3-e66c-4c13-8c5d-80afa9300882 Fri, 07 Aug 2026 11:52:56 GMT Location: London | Salary: 47000.00-47000.00 Annual | Type: Any | IT Service Desk Analyst/IT Helpdesk Engineer - AD/GP, O365, MS Azure, InTune/Endpoint Manager, Citrix Remote Access, ITIL, Legal Applications (iManage, InTapp, Bighand etc). 12 Month FTC, London/Remote Hybrid + Shift Patterns; c.£47- £50k +Bonus +Benefits Global Law Firm seeks IT Service Desk Analyst/IT Helpdesk Engineer to support users in the UK, EU and Asia. You will join the service desk team and provide support to a user base of around 1500 lawyers and business support staff using a range of technologies on a variable shift rotation basis (Day, Evening, Night, Weekend. 37.5 Hour Week). The main focus of the role will be to provide high quality 1st and 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win11, O365 inc Outlook and MS Teams, LAN/Wireless and VPN connections/Citrix Remote Access, AD/GPo, Windows Server/Azure, InTune Endpoint Manager (mobile devices), DNS/DHCP settings etc. This is an excellent opportunity to join a busy, customer-focused Service Desk supporting users across Microsoft 365, Azure, Intune, Citrix and a range of specialist legal applications (iManage, InTapp, Bighand, Litera, Carpe Diem, HigQ etc). You''ll... Any https://jobs.co.uk/job/digital-service-desk-analyst-randstad-technologies-recruitment--eea00999-8315-490c-8657-5a746c4437ad https://jobs.co.uk/job/digital-service-desk-analyst-randstad-technologies-recruitment--eea00999-8315-490c-8657-5a746c4437ad Fri, 07 Aug 2026 11:52:21 GMT Location: Norwich | Salary: 14.52-14.52 Hourly | Type: Contract | Role: Digital Service Desk AnalystLocation: Norwich or Chelmsford, UKDuration: 3-Month Contract (Inside IR35)Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00)Job SummaryProvides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota.Key ResponsibilitiesAct as the initial contact for IT queries via phone, email, self-service, and walk-ins.Log, categorise, and maintain ownership of tickets to ensure timely resolution within SLAs.Troubleshoot first-line technical issues and escalate complex problems appropriately.Provide basic support for Mail, clinical systems, end-user computing, and user onboarding/offboarding.Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support.Maintain asset and CMDB records remotely, and provide cover for SACM staff when required.Iden... Contract https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--fcf43faf-8ab2-4a1a-8c1e-92de7d2500f6 https://jobs.co.uk/job/service-desk-analyst-yolk-recruitment--fcf43faf-8ab2-4a1a-8c1e-92de7d2500f6 Thu, 06 Aug 2026 23:00:00 GMT Location: Somerset | Salary: Negotiable | Type: Permanent | IT Service Desk Analyst Somerset | On-site Yolk Recruitment are supporting a leading organisation in their search for an IT Service Desk Analyst to join their busy IT Service Desk team based in Somerset. This is an opportunity to join a collaborative IT team providing technical support across the business, resolving incidents and service requests while ensuring excellent customer service and adherence to SLAs. This role would suit someone with previous IT Service Desk or Desktop Support experience, or someone with a strong IT foundation looking to develop their career in a fast-paced support environment. What you''ll be doing Troubleshooting and resolving IT hardware and software incidents remotely and in person. Managing service requests, including employee onboarding and offboarding. Monitoring and managing support tickets, ensuring SLA targets are achieved. Maintaining accurate ticket updates and documentation. Supporting endpoint security by updating operating systems and third-party software. Assisting with the imaging, deployment, maintenance and configuration of laptops, desktops, Macs and mobile devices. Supporting other functions within the IT Service Des... Permanent https://jobs.co.uk/job/it-service-desk-analyst-fox-morris-group-ltd--512f704f-e6b1-44fb-9e88-ace55362f4c2 https://jobs.co.uk/job/it-service-desk-analyst-fox-morris-group-ltd--512f704f-e6b1-44fb-9e88-ace55362f4c2 Thu, 06 Aug 2026 23:00:00 GMT Location: Chichester | Salary: £13.10 - £15.80/hour ASAP | Type: Contract | 6 x IT Service Desk Analyst / Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you''ll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across the organisation. You''ll work within a collaborative Service Desk environment, resolving technical issues wherever possible while ensuring an excellent customer experience. Key Responsibilities Act as the first point of contact for IT incidents and service requests. Deliver first-line technical support and first-contact resolution wherever possible. Log, manage and resolve incidents using the IT Service Management (ITSM) platform. Support user account administration and access management. Maintain accurate records and knowledge base ar... Contract https://jobs.co.uk/job/junior-service-desk-analyst-context-recruitment-limited--1d3d7f26-b1ee-41ed-986c-8b9e24f527e7 https://jobs.co.uk/job/junior-service-desk-analyst-context-recruitment-limited--1d3d7f26-b1ee-41ed-986c-8b9e24f527e7 Thu, 06 Aug 2026 11:52:45 GMT Location: London | Salary: 27000.00-27000.00 Annual | Type: Permanent | Junior Service Desk Analyst London £27,000 - £30,000 PAA well-established and highly regarded IT Managed Service Provider is looking to recruit a Junior Service Desk Analyst to join its friendly and supportive Service Desk team. This is an excellent opportunity for an IT graduate, college leaver with relevant qualifications, or someone with basic IT knowledge or exposure looking to begin a career in IT support. Equally, candidates from a strong customer service background with a genuine passion for technology are encouraged to apply. Working within a close-knit MSP environment, you''ll receive hands-on training and mentorship while acting as the first point of contact for customers, helping to log, triage and coordinate IT support requests. This role provides an excellent foundation for progressing into 1st Line Support and beyond. As the first point of contact for customers, you''ll play a vital role in delivering an excellent support experience. You''ll be responsible for accurately logging incidents and service requests, ensuring tickets contain the right information and are assigned to the appropriate engineers for resolution. You''ll also keep customers updated throughout the ... Permanent https://jobs.co.uk/job/service-desk-analyst-rthirteen-recruitment--8a8dd63a-21c3-4917-bfbc-0eafcbb2799e https://jobs.co.uk/job/service-desk-analyst-rthirteen-recruitment--8a8dd63a-21c3-4917-bfbc-0eafcbb2799e Thu, 06 Aug 2026 11:52:44 GMT Location: Norwich | Salary: 26000.00-26000.00 Annual | Type: Permanent | R13 Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team.This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service and problem-solving are at the heart of everything they do. Supporting a specialist software platform, you will play a key role in delivering a high-quality experience to clients while developing valuable technical and client-servicing skills.Full-time, Monday to Friday hours with hybrid working available. Salary offered is circa. £26,000. Full product training will be provided, making this a fantastic opportunity for someone who is passionate about technology and customer support and wants to build a long-term career within a growing IT business.The CompanyThis forward-thinking technology business develops and delivers specialist software solutions to their clients. With a strong focus on innovation, collaboration and client success, they offer excellent long-term development opportunities within a supportive and people-focused working environment. Bene... Permanent https://jobs.co.uk/job/service-desk-analyst-southern-housing--2fc6b27f-2216-463c-a866-db5088dfce52 https://jobs.co.uk/job/service-desk-analyst-southern-housing--2fc6b27f-2216-463c-a866-db5088dfce52 Thu, 06 Aug 2026 11:52:35 GMT Location: Sittingbourne | Salary: 30000.00-30000.00 Annual | Type: Permanent | As Service Desk Analyst, you will be part of a high performing team providing an efficient, friendly and responsive service to internal and external customers. What youll do Receive and respond to requests for support by following documented procedures Provide information to enable resolution or promptly allocating unresolved calls as appropriate click apply for full job details Permanent https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--8c637ca7-0a74-4f19-b959-811d84f55bba https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--8c637ca7-0a74-4f19-b959-811d84f55bba Thu, 06 Aug 2026 11:52:18 GMT Location: City | Salary: 175.00-175.00 Daily | Type: Contract | IT Service Desk Analyst (2nd Line) 6-Month ContractWe''re looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract. You''ll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed.What You''ll DoResolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applicationsOwn escalated tickets through to resolution, meeting SLAs and delivering excellent customer serviceSupport onboarding, offboarding, hardware provisioning, software deployment, and access managementCollaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issuesProvide guidance to Level 1 analysts and contribute to knowledge sharing and process improvementMaintain accurate documentation and work within a compliance-focused environmentWhat We''re Looking For3+ years'' experience in IT Service Desk, Desktop Support, or End User SupportStrong troubleshooting skills across Windows, macOS, Mic... Contract https://jobs.co.uk/job/digital-service-desk-analyst-randstad-technologies-recruitment--588ca439-580d-4c0e-b4ba-fe8d69d348ea https://jobs.co.uk/job/digital-service-desk-analyst-randstad-technologies-recruitment--588ca439-580d-4c0e-b4ba-fe8d69d348ea Wed, 05 Aug 2026 23:00:00 GMT Location: Norwich | Salary: £14.52 - £15.93/hour Inside IR35 via Umbrella | Type: Contract | Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust staff across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation in an on-call rota. Key Responsibilities Act as the initial contact for IT queries via phone, email, self-service, and walk-ins. Log, categorise, and maintain ownership of tickets to ensure timely resolution within SLAs. Troubleshoot first-line technical issues and escalate complex problems appropriately. Provide basic support for Mail, clinical systems, end-user computing, and user onboarding/offboarding. Perform RA Agent duties, including smartcard unlocking, passcode resets, and account support. Maintain asset and CMDB records remotely, and provide c... Contract https://jobs.co.uk/job/service-desk-analyst-sellick-partnership--0242ed98-a81b-49db-bd69-8090c8039f00 https://jobs.co.uk/job/service-desk-analyst-sellick-partnership--0242ed98-a81b-49db-bd69-8090c8039f00 Wed, 05 Aug 2026 23:00:00 GMT Location: County Durham | Salary: £28000 - £30000/annum | Type: Permanent | ICT Service Desk Analyst Location: County Durham Salary: Up to -30k Working Pattern: 4 Day week, 8am - 6pm Office Attendance: Hybrid working, occasional travel to other site We are recruiting for an experienced ICT Service Desk Analyst to join a growing Technology Services team. This is an exciting opportunity to support a modern IT environment, providing high-quality 1st and 2nd line technical support while contributing to digital transformation and continuous service improvement. Working as part of a collaborative IT team, you''ll be responsible for supporting end users across a broad range of technologies, resolving technical issues, maintaining IT assets, and assisting with infrastructure and business technology projects. You''ll play a key role in ensuring technology services remain reliable, secure and customer focused. Key Responsibilities Provide 1st and 2nd line technical support for hardware, software and business applications. Diagnose, troubleshoot and resolve incidents, escalating where specialist support is required. Deliver routine service requests and approved changes in line with IT service management processes. * Maintain accurate r... Permanent https://jobs.co.uk/job/service-desk-analyst-l1-german-english-ubique-systems-uk-limited--b55a252c-0019-43d4-92af-45a8da3678e0 https://jobs.co.uk/job/service-desk-analyst-l1-german-english-ubique-systems-uk-limited--b55a252c-0019-43d4-92af-45a8da3678e0 Wed, 05 Aug 2026 11:51:37 GMT Location: Chester | Salary: 10000-500000 Daily | Type: Contract | Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish and Italian Excellent Customer service skills. Demonstrate ability to troubleshoot and research application issues. Ability to explain technical information to End Users with effective verbal and written communication. Be able to set p... Contract https://jobs.co.uk/job/it-service-desk-analyst-damco-solutions--7f97a87a-6e58-49b3-bf70-078a7a5d5234 https://jobs.co.uk/job/it-service-desk-analyst-damco-solutions--7f97a87a-6e58-49b3-bf70-078a7a5d5234 Wed, 05 Aug 2026 11:51:37 GMT Location: Chester | Salary: 10000-500000 Annual | Type: Contract | Job Title: IT Service Desk - Italian + Spanish + English Job Location: Chester, UK Job Type: Hybrid Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with ServiceNow Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish and Italian Excellent Customer service skills. Demonstrate ability to troubleshoot and research application issues. Ability to explain te... Contract https://jobs.co.uk/job/service-desk-analyst-ricoh--67960202-e22c-446c-bfea-64132b4b8e05 https://jobs.co.uk/job/service-desk-analyst-ricoh--67960202-e22c-446c-bfea-64132b4b8e05 Tue, 04 Aug 2026 23:00:00 GMT Location: Warrington | Salary: Negotiable | Type: Permanent | Service Desk Analyst About Ricoh A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the  Gartner Magic Quadrant , are listed in the  Global 100 Most Sustainable Companies , and have been named  one of Forbes’ World’s Best Employers 2025 . At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future. Find your place. Transform your future Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful. People transform when they Love What They Do This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference. When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build somethin... Permanent https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--d446de84-3e89-4115-b263-e78ba02ee70f https://jobs.co.uk/job/service-desk-analyst-second-line-reed-technology--d446de84-3e89-4115-b263-e78ba02ee70f Tue, 04 Aug 2026 23:00:00 GMT Location: Sheffield | Salary: £175 - £220/day | Type: Contract | IT Service Desk Analyst (2nd Line) | 6-Month Contract We''re looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract . You''ll provide advanced technical support across end-user devices, Microsoft 365, identity management, hardware, applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You''ll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service Support onboarding, offboarding, hardware provisioning, software deployment, and access management Collaborate with Infrastructure, Security, and Level 3 teams to troubleshoot and resolve technical issues Provide guidance to Level 1 analysts and contribute to knowledge sharing and process improvement Maintain accurate documentation and work within a compliance-focused environment What We''re Looking For 3+ years'' experience in IT Service Desk, Desktop Support, or End User Support Strong troubleshooting sk... Contract https://jobs.co.uk/job/service-desk-analyst-southern-housing--74079bc5-b473-4c75-87bf-a2259c6810c3 https://jobs.co.uk/job/service-desk-analyst-southern-housing--74079bc5-b473-4c75-87bf-a2259c6810c3 Tue, 04 Aug 2026 23:00:00 GMT Location: Sittingbourne | Salary: £30,000 | Type: Permanent | As Service Desk Analyst , you will be part of a high performing team providing an efficient, friendly and responsive service to internal and external customers. What youll do Receive and respond to requests for support by following documented procedures Provide information to enable resolution or promptly allocating unresolved calls as appropriate. To maintain accurate records of actions taken. Provide... Permanent https://jobs.co.uk/job/2nd-line-service-desk-analyst-fawkes-reece-london--407fc762-dbbd-4b8b-bd0c-5dff3dcb3c12 https://jobs.co.uk/job/2nd-line-service-desk-analyst-fawkes-reece-london--407fc762-dbbd-4b8b-bd0c-5dff3dcb3c12 Wed, 29 Jul 2026 11:51:51 GMT Location: City | Salary: 28000.00-28000.00 Annual | Type: Permanent | 2nd Line Service Desk Analyst RoleFull-time, permanent positionLocation: 5 days a week in BirminghamNeed to have construction experience Main ResponsibilitiesField incoming service desk incidents and requests:Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins.Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform.Maintain our asset management database, tracking changes accordingly.Provide a high-level of customer service and adhere to service management principles and processes (ITIL).Own/delegate priority incidents/requests.Resolve IT service desk requests and incidents:1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines.Escalate issues to 3rd Line and Major Incident teams when required.Deal with/manage third parties for ''expert'' level support for specific requirements.Action procurement requests for IT equipment, applications, and internet services.IT Documentation and Knowledge base:Document... Permanent https://jobs.co.uk/job/1st-line-service-desk-analyst-fawkes-reece-london--8ef62403-a757-4f70-bfa2-6f34809545c0 https://jobs.co.uk/job/1st-line-service-desk-analyst-fawkes-reece-london--8ef62403-a757-4f70-bfa2-6f34809545c0 Wed, 29 Jul 2026 11:51:51 GMT Location: City | Salary: 22000.00-22000.00 Annual | Type: Permanent | 1st Line Service Desk Analyst RoleFull-time, permanent roleLocation: 5 days in Canary WharfNeed to have construction experience Main ResponsibilitiesField incoming service desk incidents and requests:Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-insReceive, log, and manage incidents and requests within the IT Service Management platformAssist maintenance of our asset management database, tracking changes accordinglyProvide a high-level of customer service and adhere to service management principles and processes (ITIL)Resolve IT service desk requests and incidents:1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelinesEscalate issues to 2nd/3rd Line and Major Incident teams when requiredAction procurement requests for IT equipment, applications, and internet servicesGuiding users through troubleshooting stepsKeeping track of open issues and following up with users and other IT staff to ensure a timely resolutionKeeping users informed about the status of their ... Permanent https://jobs.co.uk/job/1st-line-service-desk-analyst-pets-at-home--758e2c8c-e9e7-468a-bc7f-3ca2dec9b00a https://jobs.co.uk/job/1st-line-service-desk-analyst-pets-at-home--758e2c8c-e9e7-468a-bc7f-3ca2dec9b00a Tue, 28 Jul 2026 23:00:00 GMT Location: Stafford | Salary: £28,000 | Type: Permanent | About the Role: This role combines a number of different aspects of IT support; providing 1st line advice and guidance for technical issues, delivering hardware, software and account provisioning requests for colleagues and also providing onsite IT support for all colleagues at our Stafford Fulfilment Centre across both the operation and Support Office. Our site operates 24/7 and so the role will be... Permanent https://jobs.co.uk/job/service-desk-analyst-viqu-it--e9e45a3a-7fbd-442f-8222-a85c38ca834d https://jobs.co.uk/job/service-desk-analyst-viqu-it--e9e45a3a-7fbd-442f-8222-a85c38ca834d Mon, 27 Jul 2026 23:00:00 GMT Location: Liverpool | Salary: £200 - £225/day | Type: Contract | Service Desk Engineer – 3-month contract – Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you''ll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you''ll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow – tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, ... Contract https://jobs.co.uk/job/2nd-line-service-desk-analyst-fawkes-amp-reece-london--2c7af192-a6fd-43fd-9922-e96162fc7d8e https://jobs.co.uk/job/2nd-line-service-desk-analyst-fawkes-amp-reece-london--2c7af192-a6fd-43fd-9922-e96162fc7d8e Sun, 26 Jul 2026 23:00:00 GMT Location: Birmingham | Salary: £28000 - £31000/annum | Type: Permanent | 2nd Line Service Desk Analyst Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage to resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents: 1st and 2nd line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines. Escalate issues to 3rd Line and Major Incident teams when required. Deal with/manage third parties for ''expert'' level support for specific requirements. Action procurement requests for IT equipment, applications, and internet services. ... Permanent https://jobs.co.uk/job/1st-line-service-desk-analyst-fawkes-amp-reece-london--144c4954-54f3-426f-bdd3-a4042b3c27b1 https://jobs.co.uk/job/1st-line-service-desk-analyst-fawkes-amp-reece-london--144c4954-54f3-426f-bdd3-a4042b3c27b1 Sun, 26 Jul 2026 23:00:00 GMT Location: City of London | Salary: £22000 - £26000/annum | Type: Permanent | 1st Line Service Desk Analyst Role Full-time, permanent role Location: 5 days in Canary Wharf Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins Receive, log, and manage incidents and requests within the IT Service Management platform Assist maintenance of our asset management database, tracking changes accordingly Provide a high-level of customer service and adhere to service management principles and processes (ITIL) Resolve IT service desk requests and incidents: 1st line technical IT Support for End Users (incl. VIP Director level) and their devices or applications, always aiming to achieve a first-time fix, adhering to agreed SLAs and following escalation guidelines Escalate issues to 2nd/3rd Line and Major Incident teams when required Action procurement requests for IT equipment, applications, and internet services Guiding users through troubleshooting steps Keeping track of open issues and following up with users and other IT staff to ensure a timely resolution Keepin... Permanent https://jobs.co.uk/job/hybrid-service-desk-analyst-av-division-clarify-consultancy-ltd--342e786d-db70-4ce2-95d0-fa06c51d2d47 https://jobs.co.uk/job/hybrid-service-desk-analyst-av-division-clarify-consultancy-ltd--342e786d-db70-4ce2-95d0-fa06c51d2d47 Fri, 24 Jul 2026 23:00:00 GMT Location: Warrington | Salary: £30,000 | Type: Permanent | Our client, a leading IT solutions provider, are looking to recruit a proactive and customer-focused Service Desk Analyst to join their technical support team and deliver cutting-edge collaboration technology to clients across corporate, public sector, and enterprise environments. This is an excellent opportunity for someone with a passion for AV technology, IT and first-class customer service. As a... Permanent https://jobs.co.uk/job/it-service-desk-analyst-nfp-people--aa9664db-796c-4802-a102-fa3637d2ca61 https://jobs.co.uk/job/it-service-desk-analyst-nfp-people--aa9664db-796c-4802-a102-fa3637d2ca61 Wed, 22 Jul 2026 23:00:00 GMT Location: Cardiff | Salary: Negotiable | Type: Permanent | IT Service Desk Analyst Are you passionate about helping people solve their tech challenges Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference We''re looking for an enthusiastic IT Service Desk Analyst to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC lev... Permanent https://jobs.co.uk/job/service-desk-analyst-fpsg-connect--222ff88b-30bb-493f-83b8-57ee5c6925cb https://jobs.co.uk/job/service-desk-analyst-fpsg-connect--222ff88b-30bb-493f-83b8-57ee5c6925cb Wed, 22 Jul 2026 11:50:02 GMT Location: Hoddesdon | Salary: Negotiable | Type: Contract / Inte | Overview Ref: 117983 2nd line Support / Level 2 Service Desk Analyst / SDA / On-site Role Responsibilities Responsibilities will include: Own and resolve L1 andamp; L2 tickets with speed and precision. Troubleshoot and fix break-fix issues to keep systems running smoothly. Handle ad-hoc IT requests and contribute to small projects that make a big difference. Work closely with the IT Service Desk Team Lead and collaborate with a supportive team. Follow ITIL best practices and maintain accurate ticket documentation. Person Specification Essential skills will include: ITIL knowledge and a solid understanding of service management. Proven ticket handling experience in a busy service desk environment. Strong troubleshooting skills and the ability to work independently. Great communication and a positive, proactive attitude. Next Steps Apply by contacting Ciaran Ahern - cahern@fpsg.com Equal Opportunities FPSG is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age. We are Disability Confident and neurodiverse aware. If you have a disability, please tell us i... Contract / Inte https://jobs.co.uk/job/it-service-desk-analyst-victim-support--833e1cd2-8e44-45a4-8023-bf592e4b8786 https://jobs.co.uk/job/it-service-desk-analyst-victim-support--833e1cd2-8e44-45a4-8023-bf592e4b8786 Mon, 20 Jul 2026 23:00:00 GMT Location: Cardiff | Salary: £27 | Type: Permanent | Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We''re looking for an enthusiastic IT Service Desk Analyst to join our team in Cardiff and be the first point of contact for our internal customers. These roles require NPPV Police vetting and SC level clearance whic... Permanent https://jobs.co.uk/job/service-desk-analyst-pro-connexions--7e6f2048-9035-4a01-a34e-abcca387db32 https://jobs.co.uk/job/service-desk-analyst-pro-connexions--7e6f2048-9035-4a01-a34e-abcca387db32 Sun, 19 Jul 2026 23:00:00 GMT Location: Manchester | Salary: £25000 - £26200/annum £25-£26.200 + Skill development & Ca | Type: Permanent | Location: Manchester, M16 1stLine Support / Service Desk Analyst / IT Support – Based in Manchester- Mon – Fri needed to provide end user support, hybrid currently, but as this role is suited to someone who would like to learn skills and progress their career, there will be a business need for you to attend the office more often than not so we can support your learning!. As 1st Line Support / Service Desk Analyst / IT Support you should have some of the following skills:  Microsoft Windows 10/11, Microsoft Office 365, Active Directory,  SCCM if possible or be willing and proactive in upskilling yourself. Successful  1stLine Support / Service Desk Analyst / IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself. Any   1stLine Support / Service Desk Analyst / IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage.  Apply now we are waiting to invest in your career! Permanent https://jobs.co.uk/job/senior-service-desk-analyst-service-desk-specialist-it-support-engineer-pro-connexions--91b4675d-44e8-400a-beb8-3aa0f8cb105a https://jobs.co.uk/job/senior-service-desk-analyst-service-desk-specialist-it-support-engineer-pro-connexions--91b4675d-44e8-400a-beb8-3aa0f8cb105a Sun, 19 Jul 2026 23:00:00 GMT Location: Manchester | Salary: Negotiable | Type: Permanent | Senior Service Desk Specialist                                 Reference: PC0726-3M Salary: £30,000 – £32,000 + Skill Development, Career Progression & Benefits Location: Manchester, M16 Working Pattern: Monday – Friday  Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer – Based in Manchester- Mon – Fri, needed to provide end user support. As Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer  you should have some of the following skills:  Microsoft Windows 10/11, Microsoft Office 365 troubleshooting, Active Directory, and awareness of Group Policy, SCCM / Intune, DFS folder permissions in SharePoint, as well as an understanding of Networking triaging. Successful  Senior Service Desk Analyst / Service Desk Specialist / IT Support Engineer needs to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset, able to take on constructive criticism to better themselves and be driven and have ambition to progress yourself, as well as coming across very professional. Senior Service Desk Analyst / Service Desk Specialist / IT Supp... Permanent https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--e23a3bbf-1e4a-4731-b257-68c7261523f5 https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--e23a3bbf-1e4a-4731-b257-68c7261523f5 Sat, 18 Jul 2026 11:51:29 GMT Location: Waterlooville | Salary: 28000.00-28000.00 Annual | Type: Permanent | First Line IT Service Desk Analyst Waterlooville Permanent Full Time Hybrid 28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account administration, including joiners, movers and leavers. Work within agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills and Experience Essential Previous experience in a First Line Service ... Permanent https://jobs.co.uk/job/service-desk-analyst-viqu-it--e6a28feb-b195-416f-aa77-4600545120de https://jobs.co.uk/job/service-desk-analyst-viqu-it--e6a28feb-b195-416f-aa77-4600545120de Thu, 16 Jul 2026 11:52:34 GMT Location: City | Salary: 200.00-200.00 Daily | Type: Contract | Service Desk Engineer 3-month contract LiverpoolMy Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience.As a Service Desk Engineer, you''ll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you''ll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time.Key experience required: Experience as a Service desk engineer previously ideally in the legal industryMicrosoft 365 administration and supportServiceNow ticketsiManage (preferred)Windows desktop supportActive Directory and user administrationGeneral hardware, software and peripheral troubleshootingRemote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support.Logging, managing and resolving incidents and service requests through to completion.Troubleshooting hardware, software and Microsoft 365 related issues... Contract https://jobs.co.uk/job/service-desk-analyst-opus-perm--93bbba94-47f5-447d-80e4-91877e45d346 https://jobs.co.uk/job/service-desk-analyst-opus-perm--93bbba94-47f5-447d-80e4-91877e45d346 Thu, 16 Jul 2026 11:52:20 GMT Location: Ipswich | Salary: 30000.00-30000.00 Annual | Type: Permanent | Our client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement.Service Delivery and SupportAct as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system.Log, categorise, and prioritise tickets in line with agreed SLAs.Provide first-line resolution for common issues across hardware, software, and systems.Escalate more complex issues to 2nd/3rd line teams where required, ensuring clear handover.Work with third-party support providers where required, maintaining clear ownership of tickets and ensuring services are delivered in line with agreed expectations.Proactively manage and update tickets to resolution, keeping users informed throughout.User SupportSupport users across core systems (Microsoft 365, Devices and Business Applications).Assist with onboarding and offboarding processes (account setup, access, equi... Permanent https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--1d167101-3d38-4983-83f9-caef1efd1dd4 https://jobs.co.uk/job/first-line-it-service-desk-analyst-key-recruitment-limited--1d167101-3d38-4983-83f9-caef1efd1dd4 Wed, 15 Jul 2026 23:00:00 GMT Location: Waterlooville | Salary: £28000/annum | Type: Permanent | First Line IT Service Desk Analyst Waterlooville Permanent | Full Time | Hybrid -28,000 Role Overview Provide first-line technical support to users by resolving IT incidents and service requests, delivering excellent customer service, and ensuring issues are managed efficiently from initial contact through to resolution or escalation. Key Responsibilities Act as the first point of contact for IT support, providing professional and customer-focused assistance. Log, prioritise, troubleshoot and resolve first-line incidents and service requests. Maintain accurate records within the IT service management system and keep users informed throughout the support process. Escalate complex issues to senior technical teams with clear and complete handover information. Support user account administration, including joiners, movers and leavers. Work within agreed service levels, following established procedures and security policies. Contribute to service improvements, documentation and knowledge sharing within the team. Maintain awareness of information security requirements and protect organisational and customer data. Skills & Experience Essential Previous... Permanent https://jobs.co.uk/job/service-desk-analyst-viqu-it--308fcd47-db50-470e-98a4-ffbe989a16a1 https://jobs.co.uk/job/service-desk-analyst-viqu-it--308fcd47-db50-470e-98a4-ffbe989a16a1 Wed, 15 Jul 2026 23:00:00 GMT Location: Liverpool | Salary: £200 - £250/day | Type: Contract | Service Desk Engineer – 3-month contract – Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you''ll be the first point of contact for IT support requests, providing timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you''ll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service desk engineer previously ideally in the legal industry Microsoft 365 administration and support ServiceNow – tickets iManage (preferred) Windows desktop support Active Directory and user administration General hardware, software and peripheral troubleshooting Remote support tools Key responsibilities: Providing 1st and 2nd line technical support to end users via phone, email and remote support. Logging, managing and resolving incidents and service requests through to completion. Troubleshooting hardware, ... Contract https://jobs.co.uk/job/service-desk-analyst-opus-perm--124fa90c-bb02-4af8-96cc-dd6bb478633e https://jobs.co.uk/job/service-desk-analyst-opus-perm--124fa90c-bb02-4af8-96cc-dd6bb478633e Tue, 14 Jul 2026 23:00:00 GMT Location: Ipswich | Salary: £30000 - £35000/annum | Type: Permanent | Our client is seeking a IT Service Desk Analyst to act as the first point of contact for all IT support across the organisation, based in Ipswich offering hyrbid. This role is focused on delivering a professional, customer-focused service, ensuring incidents and service requests are resolved efficiently while maintaining high service standards and contributing to continuous improvement. Service Delivery & Support Act as the first point of contact for all IT incidents and service requests via phone, email, and ticketing system. Log, categorise, and prioritise tickets in line with agreed SLAs. Provide first-line resolution for common issues across hardware, software, and systems. Escalate more complex issues to 2nd/3rd line teams where required, ensuring clear handover. Work with third-party support providers where required, maintaining clear ownership of tickets and ensuring services are delivered in line with agreed expectations. Proactively manage and update tickets to resolution, keeping users informed throughout. User Support Support users across core systems (Microsoft 365, Devices and Business Applications). Assist with onboarding and offboarding processes (ac... Permanent