https://jobs.co.uk/jobs-results?Keyword=Customer%20Experience%20Manager&RadiusMiles=10 RSS feed for Customer Experience Manager Jobs. en-gb Sat, 13 Jun 2026 16:04:57 GMT https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--603c75eb-a6c9-4362-9135-139413e42c03 https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--603c75eb-a6c9-4362-9135-139413e42c03 Sat, 13 Jun 2026 11:51:52 GMT Location: Gwent | Salary: 40000.00-40000.00 Annual | Type: Permanent | ABOUT THE ROLEAs a Customer Experience Manager at Barchester, you''ll redefine how we put our customers first so that each and every one can benefit from our high-quality, person-centred service. We''ll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being all to drive our reputation and occupancy levels. A big part of this will be working with teams across our organisation to understand, what''s important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver. Day-to-day, you could be identifying areas for improvement with our Director of Customer Experience and Marketing, working closely with Operations, the dementia team, the regulation team, or collaborating with our Learning and Development team to specify training requirements. All of your projects will support our business ambitions and that means you''ll be able to prioritise short term wins and long-term propositions, work within an agreed budget and understand their commercial impacts. Above all, as a Customer Experience Manager, you''ll be committed to delivering and embedding first-clas... Permanent https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--ae3ec562-6d1a-4e2c-a5c8-91f6ac8a0f60 https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--ae3ec562-6d1a-4e2c-a5c8-91f6ac8a0f60 Sat, 13 Jun 2026 11:51:52 GMT Location: City | Salary: 40000.00-40000.00 Annual | Type: Permanent | ABOUT THE ROLEAs a Customer Experience Manager at Barchester, you''ll redefine how we put our customers first so that each and every one can benefit from our high-quality, person-centred service. We''ll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being all to drive our reputation and occupancy levels. A big part of this will be working with teams across our organisation to understand, what''s important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver. Day-to-day, you could be identifying areas for improvement with our Director of Customer Experience and Marketing, working closely with Operations, the dementia team, the regulation team, or collaborating with our Learning and Development team to specify training requirements. All of your projects will support our business ambitions and that means you''ll be able to prioritise short term wins and long-term propositions, work within an agreed budget and understand their commercial impacts. Above all, as a Customer Experience Manager, you''ll be committed to delivering and embedding first-clas... Permanent https://jobs.co.uk/job/customer-experience-manager-gi-group--d7bd895a-1fa9-4669-86fd-6ac46abcc398 https://jobs.co.uk/job/customer-experience-manager-gi-group--d7bd895a-1fa9-4669-86fd-6ac46abcc398 Sat, 13 Jun 2026 11:51:51 GMT Location: City | Salary: 10000-500000 Annual | Type: Temporary | Customer Experience Manager - Heat Networks (12-14 Month FTC, Maternity Cover)Hybrid - London or Bristol (c. 3 days in office per week)PAYE or Approved Umbrella OnlyWe''re recruiting an experienced Customer Experience Manager to join our market-leading renewable energy client''s Heat business on a 12-14 month maternity cover. You will co-lead customer experience across a growing portfolio of heat networks, ensuring customers receive high-quality, compliant and efficient service.Reporting to the Head of Customer Experience and Communications, and working alongside another Customer Experience Manager, you will manage service delivery via internal teams and external partners, drive continuous improvement and make sure customer journeys meet regulatory and industry standards (including Ofgem).Key responsibilitiesService DeliveryOversee performance of outsourced providers across metering, billing, payment collection, complaints and contact centre.Monitor SLAs, report on performance and drive continuous improvement.Act as an escalation point for complex operational issues and service failures.Complaints and Customer InsightOwn the end-to-end complaints framework, ensuring regulatory comp... Temporary https://jobs.co.uk/job/customer-experience-manager-cx-experis--afeead38-f64e-45ac-bb84-3c84b5b19897 https://jobs.co.uk/job/customer-experience-manager-cx-experis--afeead38-f64e-45ac-bb84-3c84b5b19897 Sat, 13 Jun 2026 11:51:41 GMT Location: City | Salary: 600.00-600.00 Daily | Type: Contract | Customer Experience Manager (CX) Customer Experience Manager (CX)The location of the role is Sheffield (hybrid working). The duration of the contract is 5 months initially (with extension). The pay rate on offer is 650 - 730 per day (via Umbrella).The client is a leading financial services organisation.Role descriptionPrincipal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers.Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank''s technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank''s technology products meet the needs of its customers, stakeholders, and the... Contract https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--1645f777-83ce-4c9c-a70a-2758c48aad04 https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--1645f777-83ce-4c9c-a70a-2758c48aad04 Fri, 12 Jun 2026 23:00:00 GMT Location: Manchester | Salary: £40000/annum | Type: Permanent | ABOUT THE ROLE As a Customer Experience Manager at Barchester, you'll redefine how we put our customers first so that each and every one can benefit from our high-quality, person-centred service. We'll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being all to drive our reputation and occupancy levels. A big part of this will be working with teams across our organisation to understand, what's important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver. Day-to-day, you could be identifying areas for improvement with our Director of Customer Experience and Marketing, working closely with Operations, the dementia team, the regulation team, or collaborating with our Learning and Development team to specify training requirements. All of your projects will support our business ambitions and that means you'll be able to prioritise short term wins and long-term propositions, work within an agreed budget and understand their commercial impacts. Above all, as a Customer Experience Manager, you'll be committed to delivering and embedding first-cl... Permanent https://jobs.co.uk/job/customer-experience-manager-cx-experis--a7352adc-4b8f-4c2e-b191-7bdf9c0bec97 https://jobs.co.uk/job/customer-experience-manager-cx-experis--a7352adc-4b8f-4c2e-b191-7bdf9c0bec97 Fri, 12 Jun 2026 23:00:00 GMT Location: Sheffield | Salary: £600 - £730 per day | Type: Contract | Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is £650 - £730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team ... Contract https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--4d84544f-a7c5-4b98-856a-ba5b7b7f716b https://jobs.co.uk/job/customer-experience-manager-barchester-healthcare--4d84544f-a7c5-4b98-856a-ba5b7b7f716b Fri, 12 Jun 2026 23:00:00 GMT Location: Birmingham | Salary: £40000/annum | Type: Permanent | ABOUT THE ROLE As a Customer Experience Manager at Barchester, you'll redefine how we put our customers first so that each and every one can benefit from our high-quality, person-centred service. We'll look to you to design, drive and oversee the resident experience, looking at how the living experience can deliver enhanced resident well-being all to drive our reputation and occupancy levels. A big part of this will be working with teams across our organisation to understand, what's important to residents and how we cater for individual needs, ensuring we give colleagues the tools to deliver. Day-to-day, you could be identifying areas for improvement with our Director of Customer Experience and Marketing, working closely with Operations, the dementia team, the regulation team, or collaborating with our Learning and Development team to specify training requirements. All of your projects will support our business ambitions and that means you'll be able to prioritise short term wins and long-term propositions, work within an agreed budget and understand their commercial impacts. Above all, as a Customer Experience Manager, you'll be committed to delivering and embedding first-cl... Permanent https://jobs.co.uk/job/customer-experience-manager-cm-travel-recruitment--57ab4627-6976-4f7a-a360-64705cafd78f https://jobs.co.uk/job/customer-experience-manager-cm-travel-recruitment--57ab4627-6976-4f7a-a360-64705cafd78f Fri, 12 Jun 2026 11:52:10 GMT Location: Hove | Salary: 34000.00-34000.00 Annual | Type: Permanent | Customer Experience ManagerAre you a strategic thinker with a passion for service excellence? A leading UK-based educational travel provider is seeking a talented Customer Experience Manager to join their successful team. This is a fantastic opportunity to shape how thousands of young travellers experience school trips, while driving innovation and continuous improvement across the business.Customer Experience Manager - Role and Responsibilities:This pivotal role places you at the centre of the organisation''s customer journey strategy. You''ll be responsible for gathering and interpreting feedback, identifying service gaps, and collaborating across departments to implement meaningful improvements. Your work will directly influence customer satisfaction, retention, and brand reputation.Acting as the primary contact for all customer feedback and concernsAnalysing feedback trends and translating insights into actionable improvementsLeading internal discussions to address service challenges and enhance deliveryEngaging with customers who raise issues before, during, or after travelEncouraging repeat bookings through strategic collaboration with sales teamsEnsuring company practices al... Permanent https://jobs.co.uk/job/customer-experience-manager-engineering-renewables-ernest-gordon-recruitment--624ca601-fd83-45dc-bccf-9b725ec70984 https://jobs.co.uk/job/customer-experience-manager-engineering-renewables-ernest-gordon-recruitment--624ca601-fd83-45dc-bccf-9b725ec70984 Fri, 12 Jun 2026 11:52:04 GMT Location: Tamworth | Salary: 60000.00-60000.00 Annual | Type: Permanent | Customer Experience Manager (Engineering / Renewables) £56,000 - £62,000 + Car Allowance / Pool Car + Hybrid Working + Training + Career ProgressionTamworthAre you a customer-focused professional with experience managing complex technical projects and delivering exceptional service throughout the full customer journey?Do you want to join an innovative clean energy business helping to transform the click apply for full job details Permanent https://jobs.co.uk/job/customer-experience-manager-cx-experis--500980c6-3a67-41c2-a322-5337fa6951cc https://jobs.co.uk/job/customer-experience-manager-cx-experis--500980c6-3a67-41c2-a322-5337fa6951cc Thu, 11 Jun 2026 23:00:00 GMT Location: Sheffield | Salary: £600 - £730/day | Type: Contract | Customer Experience Manager (CX) Customer Experience Manager (CX) The location of the role is Sheffield (hybrid working) . The duration of the contract is 5 months initially (with extension) . The pay rate on offer is -650 - -730 per day (via Umbrella) . The client is a leading financial services organisation. Role description Principal Responsibilities: Delivering Great Digital Journeys; Leading a team working on CTOp App. Processes to support our new Enablement Customer Experience priority initiatives, the primary focus is Journey mapping to improve customer experience and to help guide product owners to focus on improving reliability of their services. This work underpins a number of our transformation initiatives for 2026 as it will allow us to measure success of our products offer to our customers. Role Description Customer Experience are responsible for ensuring CTO Stakeholders, Product Owners are delivering their desired outcomes using the bank''s technology products and services. This position requires a combination of technical, business analysis, strategic, and customer-focused skills to ensure the bank''s technology products meet the needs of its custo... Contract https://jobs.co.uk/job/customer-experience-manager-zellis--6f4631ab-0cf1-469d-b248-89548a5e8e7f https://jobs.co.uk/job/customer-experience-manager-zellis--6f4631ab-0cf1-469d-b248-89548a5e8e7f Thu, 11 Jun 2026 11:51:53 GMT Location: Peterborough | Salary: 10000-500000 Annual | Type: Permanent | Help shape exceptional customer experiences that build trust and drive continuous improvementWe are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.What you''ll be doingIn this role, you will:Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolutionAnalyse customer feedback and behavioural data to identify trends and opportunities for improvementSupport the optimisation of customer journeys, reducing friction and improving satisfactionContribute to process improvements, maintaining high-quality documentation, playbooks and knowled... Permanent https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--66627b71-50b9-464f-aa91-de54582b7c70 https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--66627b71-50b9-464f-aa91-de54582b7c70 Thu, 21 May 2026 11:52:39 GMT Location: Berkhamsted | Salary: 40000.00-40000.00 Annual | Type: Permanent | Customer Service Manager - Social Housing Repairs and MaintenanceBased in Hemel Hempstead Full-Time, Permanent positionSalary: 47kWe are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Experience Manager to join their growing team based in Hemel Hempstead.This is an excellent opportunity for an experienced customer experience professional to play a key role within a fast-paced repairs, maintenance, and retrofit environment. The successful candidate will be responsible for driving customer satisfaction, service improvement, and resident engagement across responsive repairs, planned maintenance, and refurbishment programmes.As the Customer Experience Manager, you will lead the delivery of a high-quality customer journey for residents and clients, ensuring services are delivered in line with contractual obligations, customer expectations, and operational KPIs. You will act as a key escalation point for customer issues, oversee customer engagement initiatives, and use customer insight and data analysis to identify and implement service improvements.Key Responsibilities: Lead and develop ... Permanent https://jobs.co.uk/job/customer-experience-manager-engineering-renewables-ernest-gordon-recruitment-limited--76b2b045-4c2a-44b5-ba38-c2c97f8a31fe https://jobs.co.uk/job/customer-experience-manager-engineering-renewables-ernest-gordon-recruitment-limited--76b2b045-4c2a-44b5-ba38-c2c97f8a31fe Tue, 19 May 2026 23:00:00 GMT Location: Tamworth | Salary: £56000 - £62000/annum Hybrid + Company Car | Type: Permanent | Customer Experience Manager (Engineering / Renewables) -56,000 - -62,000 + Car Allowance / Pool Car + Hybrid Working + Training + Career Progression Tamworth Are you a customer-focused professional with experience managing complex technical projects and delivering exceptional service throughout the full customer journey? Do you want to join an innovative clean energy business helping to transform the UK''s renewable energy landscape through cutting-edge biomethane solutions? This company are an innovative clean energy business pioneering the production and supply of on-farm biomethane and CNG solutions. By connecting producers and end users, they enable businesses to decarbonise operations, reduce emissions, and adopt sustainable fuel alternatives. With a strong commercial pipeline and advanced technology, they are driving the transition to a low-carbon future and reshaping the UK''s renewable energy market. This is an exciting opportunity to take ownership of the full customer journey, ensuring exceptional service delivery from contract signing through installation, commissioning, and long-term support. You will play a key role in bridging custome... Permanent https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--8d32fa28-e59c-4498-a2e6-5b604c810aa8 https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--8d32fa28-e59c-4498-a2e6-5b604c810aa8 Tue, 19 May 2026 23:00:00 GMT Location: Berkhamsted | Salary: £40,000 | Type: Permanent | Customer Service Manager - Social Housing Repairs and Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: £47k We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Experience Manager to join their growing team based in Hemel Hempstead. This is an excellent opportunity for an exper... Permanent https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--22c1b987-caa7-4be5-b044-819cab140172 https://jobs.co.uk/job/customer-experience-manager-social-housing-howells-solutions-limited--22c1b987-caa7-4be5-b044-819cab140172 Tue, 19 May 2026 23:00:00 GMT Location: Berkhamsted | Salary: £40000 - £42000/annum + car allowance | Type: Permanent | Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: -47k We are currently working in partnership with a leading contractor within the Social Housing sector to recruit an experienced and customer-focused Customer Experience Manager to join their growing team based in Hemel Hempstead. This is an excellent opportunity for an experienced customer experience professional to play a key role within a fast-paced repairs, maintenance, and retrofit environment. The successful candidate will be responsible for driving customer satisfaction, service improvement, and resident engagement across responsive repairs, planned maintenance, and refurbishment programmes. As the Customer Experience Manager, you will lead the delivery of a high-quality customer journey for residents and clients, ensuring services are delivered in line with contractual obligations, customer expectations, and operational KPIs. You will act as a key escalation point for customer issues, oversee customer engagement initiatives, and use customer insight and data analysis to identify and implement service improvements. Key Responsibilitie... Permanent https://jobs.co.uk/job/customer-experience-manager-engineering-renewables-ernest-gordon-recruitment--a5ecdbd8-2ee5-4598-9d36-7507c17336fa https://jobs.co.uk/job/customer-experience-manager-engineering-renewables-ernest-gordon-recruitment--a5ecdbd8-2ee5-4598-9d36-7507c17336fa Tue, 19 May 2026 23:00:00 GMT Location: Tamworth | Salary: £60,000 | Type: Permanent | Customer Experience Manager (Engineering / Renewables) £56,000 - £62,000 + Car Allowance / Pool Car + Hybrid Working + Training + Career Progression Tamworth Are you a customer-focused professional with experience managing complex technical projects and delivering exceptional service throughout the full customer journey? Do you want to join an innovative clean energy business helping to transform the... Permanent https://jobs.co.uk/job/customer-experience-manager-tribe-appointments-ltd--2466e839-32c8-4f55-aca3-d00dec87af99 https://jobs.co.uk/job/customer-experience-manager-tribe-appointments-ltd--2466e839-32c8-4f55-aca3-d00dec87af99 Mon, 18 May 2026 23:00:00 GMT Location: Burton-On-Trent | Salary: £45,000 | Type: Permanent | Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise, secure, and streamline the way they work by delivering best-in-class tec... Permanent