Complaints Officer - INDEPENDENT PRESS STANDARDS ORGANISATION-1

Fri, 01 May 2026 11:53:13 GMT

Location: Middlesex | Salary: 10000-500000 Annual | Type: Permanent | IPSO - the Independent Press Standards Organisation - is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture. We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team. Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO''s pre-publication and privacy notice services. About the role This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated. IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful cand...

Housing Complaints Officer - Belmont Recruitment

Fri, 01 May 2026 11:51:16 GMT

Location: Nottingham | Salary: 20.00-20.00 Hourly | Type: Contract | Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council''s Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would be of interest to you!

Complaints Officer - RG Setsquare

Wed, 29 Apr 2026 23:00:00 GMT

Location: Lancashire | Salary: £16 - £19/hour | Type: Temporary | Eden Brown are seeking a highly competent Complaints Resolution Officer on a 6 month temporary assignment situated in Lancashire The role is fully office based. No homeworking option. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Interested candidates must have a Housing background in some capacity; Customer Services, Complaints or an indepth Call Centre expertise Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Stage 2 Complaints Officer - Daniel Owen Ltd

Tue, 28 Apr 2026 23:00:00 GMT

Location: West End | Salary: £21.00 - £27.36/hour | Type: Contract | Stage 2 Complaints Officer Temp on going Based in West London Office based This will be a full time role - 36 hours per week. Monday - Friday 9 to 5 The first few weeks will be full time in the office and then 3 days minimum in office per week once induction and training completed Temporary Accommodation Procurement & Contract Officer however the role will primarily focus on Temporary Accommodation Repairs & Complaints casework with a special focus on Complaints, Members Enquires, Ombudsman enquiries from investigating them, communicating with residents and agents and responding to residents in writing in line with our corporate complaints policy. Excellent verbal and written skills will be required and a background in Temporary Accommodation, Property Management, Repairs & maintenance is desirable.

Complaints Officer- Waste Management - Connect2Dudley

Sun, 26 Apr 2026 23:00:00 GMT

Location: Dudley | Salary: Negotiable | Type: Temporary | Dudley Council is currently hiring an experienced complaints officer on temporary basis for a period of 8 weeks. Job Role: Act as the lead for customers contacting Dudley Council Waste via telephone, email and social media delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding the Council values and behaviours. Duties: * Handle inbound customer contacts via calls * Provide accurate information, resolve service queries, and guide customers through digital tools and processes * Manage customer complaints with empathy, ownership, and professionalism * Maintain and update customer account records in line with procedures and actions taken * Identify service improvement opportunities and provide feedback to enhance the customer experience * Advocate and educate customers on digital tools and services * Adhere to regulatory waste requirements Requirements: Excellent communication and active listening skills Strong customer focus with passion for helping and problem-solving Comfortable using digital systems and tools with ability to grasp new technology Resilient and adaptable with a positive attitude ...

Housing Complaints Officer - RG Setsquare

Thu, 23 Apr 2026 23:00:00 GMT

Location: Manchester | Salary: £16 - £19/hour | Type: Temporary | Eden Brown are seeking a highly efficient Complaints Officer working for a well known local Housing provider in Manchester The role is temporary for approximately 3 months covering sickness Duties will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Complaints Officer - RG Setsquare

Thu, 23 Apr 2026 23:00:00 GMT

Complaints Officer - RG Setsquare

Thu, 23 Apr 2026 11:52:56 GMT

Location: Lancashire | Salary: 16.00-16.00 Hourly | Type: Temporary | Eden Brown are seeking a highly competent Complaints Resolution Officer on a 3 month temporary assignment situated in LancashireThe role is fully office based. No homeworking option. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve:- To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Interested candidates must have a Housing background in some capacity; Customer Services, Complaints or an indepth Call Centre expertise Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Housing Complaints Officer - RG Setsquare

Thu, 23 Apr 2026 11:52:55 GMT

Location: City | Salary: 16.00-16.00 Hourly | Type: Temporary | Eden Brown are seeking a highly efficient Complaints Officer working for a well known local Housing provider in ManchesterThe role is temporary for approximately 3 months covering sickness Duties will involve:- To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Due to nature of this role interested candidates must have social housing experience; which includes a full understanding of the Housing Complaints process Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Housing Complaints Officer - RG Setsquare

Wed, 22 Apr 2026 23:00:00 GMT

Complaints Officer - RG Setsquare

Tue, 21 Apr 2026 23:00:00 GMT

Location: Lancashire | Salary: £16 - £19/hour | Type: Temporary | Eden Brown are seeking a highly competent Complaints Resolution Officer on a 3 month temporary assignment situated in Lancashire The role is fully office based. No homeworking option. After the temporary assignment a permanent contract is potentially on offer for the right person The role will involve: - To manage complaints with empathy and professionalism. It requires strong organisational and communication skills, with responsibilities including managing complaints, ensuring compliance, and composing resolution letters. The position offers a supportive team environment with comprehensive benefits and an emphasis on personal development. Interested candidates must have a Housing background in some capacity; Customer Services, Complaints or an indepth Call Centre expertise Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

Complaints Officer - Marks Consulting Partners Limited

Tue, 21 Apr 2026 11:52:54 GMT

Location: Braintree | Salary: 28.00-28.00 Hourly | Type: Contract | Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex enquiries, including MP a...

Complaints Officer - Marks Consulting Partners Limited

Mon, 20 Apr 2026 23:00:00 GMT

Location: Braintree | Salary: £28 - £30/hour | Type: Contract | Marks Consulting Partners are currently looking for a Customer Experience Specialist to work with one of our Housing Association clients in Essex. What the Job Will Be Doing Managing and resolving Stage 1 complaints, ensuring fair, thorough and compliant investigations Supporting Stage 2 complaint handling and ensuring cases meet Housing Ombudsman Complaint Handling Code standards Investigating complaints, gathering evidence and producing clear, well-structured responses Acting as a key point of contact for residents, providing empathetic and customer-focused support Identifying trends, themes and root causes from complaints to drive service improvement Supporting the organisation with regulatory compliance, including Tenant Satisfaction Measures (TSMs) and complaint reporting Liaising with the Housing Ombudsman, responding to enquiries and implementing recommendations Monitoring complaint performance and contributing to reports for senior management Maintaining accurate records and ensuring compliance with data protection and regulatory requirements Promoting early resolution and continuous improvement across services Supporting the management of complex ...

Complaints Officer - Bromcom Computers

Fri, 17 Apr 2026 11:53:42 GMT

Location: London | Salary: 10000-500000 Annual | Type: Permanent | An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution. The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation. Key Responsibilities Escalation and Complaint Ownership Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365 Conduct or lead investigations into complaints...

Complaints Officer - Bromcom Computers

Thu, 16 Apr 2026 23:00:00 GMT

Location: Greater London | Salary: Negotiable | Type: Permanent | An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs.- The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,-ensuring they are investigated and resolved consistently, professionally, and within defined service levels.- This role acts as the primary control point for escalation before issues reach senior leadership, coordinating across Support, Sales, Product, Success, Training, and other teams to investigate root causes and drive effective resolution.- The role sits within the Customer Care Team and plays a critical part in protecting customer relationships, improving internal discipline, and reducing organisational noise caused by unmanaged escalation.- Key Responsibilities- Escalation & Complaint Ownership- Take ownership of formal customer complaints and escalations from initial receipt through investigation to resolution Act as the first line of escalation, preventing unnecessary involvement of senior leadership- Ensure all escalations are logged, categorised, and tracked accurately within Dynamics 365- Conduct or lead investigati...

Complaints Officer - The London Clinic

Wed, 15 Apr 2026 23:00:00 GMT

Location: South West London | Salary: Negotiable | Type: Permanent | Job Title: Complaints Officer Department: Clinical Governance Hours: 37.5 Monday to Friday Contract: Permanent Salary: £37,452 - £47.279 We are looking for an experienced Complaints Officer to join our Clinical Governance team at The London Clinic. This is a key role, central to how we respond to patient concerns and continuously improve our services. You will play an important part in delivering a high...

Complaints Officer - Bromcom Computers Plc

Tue, 14 Apr 2026 23:00:00 GMT

Location: Bromley | Salary: Negotiable | Type: Permanent | An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end, ensuring they are investigated and resolved consistently, professionally, and within defined service levels. This role acts as the primary control point for escalation before issues...

Housing Complaints Officer - Belmont Recruitment

Thu, 09 Apr 2026 23:00:00 GMT

Location: Nottingham | Salary: £20 - £21/hour | Type: Contract | Belmont Recruitment are currently looking for a Customer Liaison Officer / Complaints Officer to join Nottingham City Council''s Housing Service on an initial 3 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Investigate and resolve customer enquiries and complaints, providing clear written and verbal reports Ensure all complaints are managed in line with policy, escalating where necessary Act as the first point of contact for customer information, coordinating responses across teams Liaise with tenants regarding works programmes and investment plans Attend customer meetings, inductions, open days, and engagement events Gather and analyse tenant satisfaction data, identifying trends and areas for improvement Support the Project Manager with reports and action plans to enhance service performance Record and promote positive customer feedback to support service improvement Requirements: Strong communication and interpersonal skills Experience handling complaints, customer enquiries, or tenant liaison Full UK Drivers Licence Please reply with an up to date CV ASAP if this role would b...

Senior Complaints Officer - Housing (Temp: London) - Pertemps London

Thu, 02 Apr 2026 19:52:11 GMT

Location: London | Salary: £24.50 - £25.50 per hour | Type: Contract, Temporary | An excellent opportunity has arisen for an experienced Senior Customer Resolution Officer to join a reputable housing provider in London on a temporary basis. This is a key role responsible for leading the effective management of complaints, enquiries , and compliments, ensuring high standards of service delivery and positive outcomes for residents. You will take ownership of complex and high-risk cases, provide quality assurance across the team, and support the Manager in driving performance, consistency, and learning. The role combines hands-on case management with leadership, coaching, and stakeholder engagement. Rate: £24.50 - £25.50 Working Pattern: Hybrid Location: Greater London Key Responsibilities Lead the delivery of an effective complaints , enquiries , and compliments service , ensuring performance standards and timescales are met. Take responsibility for complex, multi-service complaints and specialist investigations from receipt through to resolution. Draft, review, and quality-assure complaint responses to ensure they are accurate, robust, and aligned with the Housing Ombudsman Code. Act as the first point of escalation for staff, providing gu...

Housing Complaints Officer - Niyaa People Ltd

Mon, 30 Mar 2026 23:00:00 GMT

Location: Newark | Salary: £22 - £24 per hour | Type: Contract | Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents receive timely, fair, and high-quality responses. Youll be working closely with internal teamsparticula...

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Complaints Officer - INDEPENDENT PRESS STANDARDS ORGANISATION-1

Housing Complaints Officer - Belmont Recruitment

Complaints Officer - RG Setsquare

Stage 2 Complaints Officer - Daniel Owen Ltd

Complaints Officer- Waste Management - Connect2Dudley

Housing Complaints Officer - RG Setsquare

Complaints Officer - RG Setsquare

Complaints Officer - RG Setsquare

Housing Complaints Officer - RG Setsquare

Housing Complaints Officer - RG Setsquare

Complaints Officer - RG Setsquare

Complaints Officer - Marks Consulting Partners Limited

Complaints Officer - Marks Consulting Partners Limited

Complaints Officer - Bromcom Computers

Complaints Officer - Bromcom Computers

Complaints Officer - The London Clinic

Complaints Officer - Bromcom Computers Plc

Housing Complaints Officer - Belmont Recruitment

Senior Complaints Officer - Housing (Temp: London) - Pertemps London

Housing Complaints Officer - Niyaa People Ltd