https://jobs.co.uk/jobs-results?Keyword=2Nd%20Line%20Support%20Engineer&RadiusMiles=10 RSS feed for 2Nd Line Support Engineer Jobs. en-gb Fri, 08 May 2026 16:27:27 GMT https://jobs.co.uk/job/2nd-line-support-engineer-constant-recruitment--f7169557-325a-4924-8578-b08746ef5e6a https://jobs.co.uk/job/2nd-line-support-engineer-constant-recruitment--f7169557-325a-4924-8578-b08746ef5e6a Fri, 08 May 2026 11:51:38 GMT Location: Ashford | Salary: 30000.00-30000.00 Annual | Type: Permanent | 1st / 2nd Line Support Engineer Ashford, Kent Office-based Up to £32,000 DOEAre you currently working in IT support and ready to strengthen your technical skills?Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments?Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?If so, this could be a strong next step click apply for full job details Permanent https://jobs.co.uk/job/2nd-line-support-engineer-io-associates--b23df3ec-4ce6-46da-bb0e-d82b3113eb65 https://jobs.co.uk/job/2nd-line-support-engineer-io-associates--b23df3ec-4ce6-46da-bb0e-d82b3113eb65 Thu, 07 May 2026 11:59:20 GMT Location: Manchester | Salary: 35000.00-35000.00 Annual | Type: Permanent | 2nd Line IT Support Engineer £30,000 - £35,000 Onsite (5 days)I''m working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day.This isn''t just a ticket-queue role - you''ll be hands-on, taking ownership of issues end-to-end, and getting exposure to a broader infrastru click apply for full job details Permanent https://jobs.co.uk/job/1st-and-2nd-line-support-engineer-100-it-recruitment-ltd--6e5c5095-9097-4c78-acb3-3f8a8620de22 https://jobs.co.uk/job/1st-and-2nd-line-support-engineer-100-it-recruitment-ltd--6e5c5095-9097-4c78-acb3-3f8a8620de22 Wed, 06 May 2026 11:53:20 GMT Location: High Wycombe | Salary: 30000.00-30000.00 Annual | Type: Permanent | 1st / 2nd Line Support EngineerLocation: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual BonusAbout the RoleThis is a fantastic opportunity for you, a 1st Line Support Engineer / or 1st and 2nd Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base click apply for full job details Permanent https://jobs.co.uk/job/2nd-line-support-engineer-io-associates--b6e97f18-9a8d-46da-9c75-2fc42b4de446 https://jobs.co.uk/job/2nd-line-support-engineer-io-associates--b6e97f18-9a8d-46da-9c75-2fc42b4de446 Tue, 05 May 2026 23:00:00 GMT Location: Manchester | Salary: £35,000 | Type: Permanent | 2nd Line IT Support Engineer £30,000 - £35,000 Onsite (5 days) I''m working with a growing business looking to bring in a strong 2nd Line IT Support Engineer to support their internal environment and play a key role in keeping things running smoothly day to day. This isn''t just a ticket-queue role - you''ll be hands-on, taking ownership of issues end-to-end, and getting exposure to a broader infrastru... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-constant-recruitment--eedab284-fadc-4189-b125-54fc042e97a8 https://jobs.co.uk/job/2nd-line-support-engineer-constant-recruitment--eedab284-fadc-4189-b125-54fc042e97a8 Tue, 05 May 2026 23:00:00 GMT Location: Ashford | Salary: £30,000 | Type: Permanent | 1st / 2nd Line Support Engineer Ashford, Kent Office-based Up to £32,000 DOE Are you currently working in IT support and ready to strengthen your technical skills? Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments? Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets? If so, this could be a strong next step. We are recruiting fo... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-rubicon-recruitment--95b9e023-a537-49d2-a584-fa65371ca347 https://jobs.co.uk/job/2nd-line-support-engineer-rubicon-recruitment--95b9e023-a537-49d2-a584-fa65371ca347 Tue, 05 May 2026 23:00:00 GMT Location: Poole | Salary: £30000 - £32000/annum | Type: Permanent | 2nd Line Support Engineer | Poole | £31,000 DOE As a 2nd Line Support Engineer within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both independent work and collaboration with a growing team on diverse technical disciplines. As a 2nd Line Support Engineer, you’ll benefit from: Holiday Allowance:  25 days'' holiday plus bank holidays, with additional holiday for long service. Company bonus scheme Pension Scheme:  Established company pension scheme. Health & Wellness Program:  Access to health & wellness and employee rewards platforms. Personal Development:  Develop a personal development plan with your line manager, including time for learning, budget for exams, and mentorship for industry-recognised certifications. As a 2nd Line Support Engineer, your responsibilities will include: Troubleshoot and Resolve:  Handle Helpdesk incidents and provide hands-on support for Microsoft 365, servers, and networks. Configure and Upgrade:  Upgrade and configure hardware, software, and related services. Document and Maintain:  Contribute to infrastructure d... Permanent https://jobs.co.uk/job/1st-and-2nd-line-support-engineer-100-it-recruitment-ltd--3588ae92-a6ad-4f1b-9439-99e2ca108cad https://jobs.co.uk/job/1st-and-2nd-line-support-engineer-100-it-recruitment-ltd--3588ae92-a6ad-4f1b-9439-99e2ca108cad Mon, 04 May 2026 23:00:00 GMT Location: High Wycombe | Salary: £30,000 | Type: Permanent | 1st / 2nd Line Support Engineer Location: High Wycombe (Office-based, occasional customer site visits) Salary: £24,000 - £34,000 DOE + Annual Bonus About the Role This is a fantastic opportunity for you, a 1st Line Support Engineer / or 1st and 2nd Line support Engineer to join a thriving IT Support Company to provide first class support to their varied client base. There is lots of opportunity for tr... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-vitality-corporate-services-limited-tech--ce375e79-708b-4c8f-a2f2-8b057c92f725 https://jobs.co.uk/job/2nd-line-support-engineer-vitality-corporate-services-limited-tech--ce375e79-708b-4c8f-a2f2-8b057c92f725 Sun, 03 May 2026 11:52:34 GMT Location: Bournemouth | Salary: 35000.00-35000.00 Annual | Type: Permanent | About The RoleTeam IT OperationsWorking Pattern -Office based 5days per week in the Vitality Bournemouth Office.Full time, 35 hours per week.Top 3 skills needed for this role: Technical Depth and TroubleshootingClear, Confident CommunicatorIncident and Problem OwnershipWhat this role is all about:Join our VitalityAssist Support team and help keep Vitalitys global workforce running smoothly click apply for full job details Permanent https://jobs.co.uk/job/2nd-line-support-engineer-experis--c103a680-c9d6-4dc8-88a8-be8739f21d9c https://jobs.co.uk/job/2nd-line-support-engineer-experis--c103a680-c9d6-4dc8-88a8-be8739f21d9c Fri, 01 May 2026 11:53:18 GMT Location: Colden Common | Salary: 48000.00-48000.00 Annual | Type: Permanent | ROLE TITLE: Duty Technician / 2nd line supportLOCATION: Hursley 5 days per weekASSIGNMENT LENGTH: 12 MonthsSalary: 48,000 per annumCLEARANCE: The ideal candidate will have active SC Clearance to be considered We are actively looking to secure a Duty Technician to join Experis.Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.Job Purpose/The Role:Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant working to resolve user incidents fr... Permanent https://jobs.co.uk/job/1st-2nd-line-support-engineer-xact-placements-limited--20ca13a2-9d98-4f5e-b937-3f038337384e https://jobs.co.uk/job/1st-2nd-line-support-engineer-xact-placements-limited--20ca13a2-9d98-4f5e-b937-3f038337384e Fri, 01 May 2026 11:52:39 GMT Location: Aldershot | Salary: 25000.00-25000.00 Annual | Type: Permanent | 1st / 2nd Line Support EngineerLocation: AldershotSalary: £25,000-£28,000 per annumOur client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team.Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments.This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment.Key ResponsibilitiesDeliver IT support to a variety of clientsProvide both remote and onsite troubleshooting and fault resolutionInstall, configure and maintain Windows desktops, servers and applicationsAdminister and support Microsoft 365 environments (Exchange, SharePoint, Teams)Manage Active Directory, Group Policy, user provisioning and permissionsDiagnose and resolve hardware, software and basic network issuesMaintain accurate documentation and update ticketing systemsEnsure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing clear updates and managing expectationsAssist with project work including migrations,... Permanent https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--345887ff-300e-46b2-b2a5-f0cf2e4dd450 https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--345887ff-300e-46b2-b2a5-f0cf2e4dd450 Fri, 01 May 2026 11:52:35 GMT Location: Ashford | Salary: 28000.00-28000.00 Annual | Type: Permanent | 1st / 2nd Line Support EngineerAshford, Kent - Office-based Up to £32,000 DOEAre you currently working in IT support and ready to strengthen your technical skills?Do you enjoy troubleshooting across Microsoft 365, desktop, and user environments?Are you looking for an MSP where you can genuinely progress, not stay stuck on the same tickets?If so, this could be a strong next step.We are recruiting for a 1st / 2nd Line Support Engineer to join a well-established Managed Service Provider in Ashford. This role is ideal for someone operating at strong 1st Line level or early 2nd Line who wants broader exposure and clear development.The OpportunityYou will join a busy, collaborative service desk supporting a wide range of external clients. The environment is structured but fast-moving, and you will gain hands-on exposure across desktop, Microsoft 365, and core infrastructure support.This is an office-based role designed to support learning, knowledge sharing, and technical progression.What You Will Be DoingActing as a key point of contact for incoming support ticketsProviding remote 1st and 2nd line support to clientsTroubleshooting Microsoft 365 and Windows desktop issuesManaging Active ... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-yourrecruit--9002210a-1bd9-439f-b999-081dfcd36ecc https://jobs.co.uk/job/2nd-line-support-engineer-yourrecruit--9002210a-1bd9-439f-b999-081dfcd36ecc Fri, 01 May 2026 11:52:30 GMT Location: Hemel Hempstead | Salary: 28000.00-28000.00 Annual | Type: Permanent | Job Title: 2nd Line Support EngineerSalary: £28,000 - £32,000 per annum (depending on experience)Location: Hemel HempsteadHours: Monday to Friday, covering shifts between 8:00am - 6:00pmA rapidly expanding IT consultancy and cloud services provider is looking for a 2nd Line Support Engineer to join their growing team. This is a fantastic opportunity for a driven individual with managed services experience who is keen to broaden their technical exposure and take the next step in their career.Interested in finding out more?You''ll be part of a close-knit, fast-paced team where teamwork is essential. The company promotes a positive working environment, with regular social events and a strong focus on employee development through tailored training and progression opportunities.Key responsibilities:Handling and resolving service tickets through the internal helpdesk system Communicating with clients to understand and meet their IT needs Supporting, recommending, and implementing appropriate technology solutions Ensuring the smooth day-to-day running of client IT systems Delivering support via phone, remote tools, and occasional on-site visits Assisting with project delivery from initial... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-vitality-corporate-services-limited-tech--eb550ef2-7a55-4143-9ee5-e0e6f0f002a2 https://jobs.co.uk/job/2nd-line-support-engineer-vitality-corporate-services-limited-tech--eb550ef2-7a55-4143-9ee5-e0e6f0f002a2 Thu, 30 Apr 2026 23:00:00 GMT Location: Bournemouth | Salary: £35,000 | Type: Permanent | About The Role Team IT Operations Working Pattern - Office based 5days per week in the Vitality Bournemouth Office.Full time, 35 hours per week. Top 3 skills needed for this role: Technical Depth and Troubleshooting Clear, Confident Communicator Incident and Problem Ownership What this role is all about: Join our VitalityAssist Support team and help keep Vitalitys global workforce running smoothly. Youll wo... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-msp-liverpool-oscar-associates-uk-limited--87281a5f-751e-48ae-ba8f-49e48d18c02a https://jobs.co.uk/job/2nd-line-support-engineer-msp-liverpool-oscar-associates-uk-limited--87281a5f-751e-48ae-ba8f-49e48d18c02a Thu, 30 Apr 2026 11:57:08 GMT Location: Liverpool | Salary: 10000-500000 Annual | Type: Permanent | 2nd Line Support Engineer Liverpool MSP We''ve partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients click apply for full job details Permanent https://jobs.co.uk/job/2nd-line-support-engineer-experis--20601491-fdbe-4832-b848-e0b16422f75b https://jobs.co.uk/job/2nd-line-support-engineer-experis--20601491-fdbe-4832-b848-e0b16422f75b Wed, 29 Apr 2026 23:00:00 GMT Location: Winchester | Salary: £48000/annum | Type: Permanent | ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week ASSIGNMENT LENGTH: 12 Months Salary: -48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance to be considered*** We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will see the applicant ... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-rmx-cloud-rmx-cloud-ltd--d32b3905-c74a-4228-b56b-a503909efa0d https://jobs.co.uk/job/2nd-line-support-engineer-rmx-cloud-rmx-cloud-ltd--d32b3905-c74a-4228-b56b-a503909efa0d Mon, 27 Apr 2026 11:56:09 GMT Location: Chatham | Salary: 28000.00-28000.00 Annual | Type: Permanent | Job SummaryRMX Cloud is seeking a motivated and technically capable 2nd Line Support Engineer to join our growing MSP team.This role is ideal for someone who has moved beyond 1st Line support and is ready to take on more complex technical challenges, develop deeper infrastructure knowledge, and grow within a structured progression environment click apply for full job details Permanent https://jobs.co.uk/job/2nd-line-support-engineer-the-channel-recruiter--f8037515-eaf1-4c7f-b738-f97ec8f8c388 https://jobs.co.uk/job/2nd-line-support-engineer-the-channel-recruiter--f8037515-eaf1-4c7f-b738-f97ec8f8c388 Mon, 27 Apr 2026 11:55:04 GMT Location: Cuffley | Salary: 30000.00-30000.00 Annual | Type: Permanent | JOB TITLE: 2nd Line IT EngineerSALARY: £30,000 - £35,000 per annumLocation: Cuffley, United KingdomSETTING: 2 days office/ 3 days remoteBenefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks.Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider?This is a fantastic opportunity to join a collaborative service desk team where you ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The RoleAs a 2nd Line IT Engineer, you ll be a key part of the helpdesk team, providing support across a broad client base. Act as a point of escalation for 2nd line technical issuesLog and manage incidents and service requests via phone and emailTroubleshoot and resolve issues in line with SLAsSupport occasional site visits (primarily within the M25) for hardware-related issues Requirements Proven experience in a 2nd Line support role within a service desk environmentStrong knowledge of Microsoft 365, Active Directory, Azure, and disaster recoveryGood un... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-rmx-cloud-rmx-cloud-ltd--efb247cb-9766-4a48-89b2-ab5fd993dfc4 https://jobs.co.uk/job/2nd-line-support-engineer-rmx-cloud-rmx-cloud-ltd--efb247cb-9766-4a48-89b2-ab5fd993dfc4 Sat, 25 Apr 2026 23:00:00 GMT Location: Chatham | Salary: £28,000 | Type: Permanent | Job Summary RMX Cloud is seeking a motivated and technically capable 2nd Line Support Engineer to join our growing MSP team. This role is ideal for someone who has moved beyond 1st Line support and is ready to take on more complex technical challenges, develop deeper infrastructure knowledge, and grow within a structured progression environment. You will work closely with our senior engineers to reso... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4d90df83-f210-46d9-ae08-5d18374af737 https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4d90df83-f210-46d9-ae08-5d18374af737 Sat, 18 Apr 2026 11:51:48 GMT Location: Bournemouth | Salary: 35000.00-35000.00 Annual | Type: Permanent | JOB: 2nd Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth 2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery. You ll act as a key escalation point from 1st line, while also owning tickets end-to-end and contributing to ongoing improvements across client environments. Key Responsibilities of the 2nd Line Suport Engineer Provide 2nd line support across desktop, server, and cloud environments Act as an escalation point for 1st line engineers, troubleshooting more complex issues Support and administer Microsoft 365 environments including: Exchange Online SharePoint Online Teams Azure AD / Entra ID Manage and resolve tickets through to completion within agreed SLAs Perform user administration (onboarding, offboarding, permissions, licensing) Assist with M365 migrations, tenant builds, and ongoing optimisation Work on security best practices (MFA, ... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-razorblue-group-ltd--83983d6e-4262-46fb-9016-2de411ba4666 https://jobs.co.uk/job/2nd-line-support-engineer-razorblue-group-ltd--83983d6e-4262-46fb-9016-2de411ba4666 Fri, 17 Apr 2026 23:00:00 GMT Location: Teesside | Salary: £28,000 | Type: Permanent | razorblue role: We are looking for a 2nd Line Support Engineer to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-occ-group--28d310e1-bbb3-43bc-a976-d2f97115b01c https://jobs.co.uk/job/2nd-line-support-engineer-occ-group--28d310e1-bbb3-43bc-a976-d2f97115b01c Fri, 17 Apr 2026 11:54:14 GMT Location: Staffordshire | Salary: 10000-500000 Annual | Type: Permanent | 2nd Line IT Engineer PatchingSecond Line Support Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure.In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk ... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4fd923a2-2a88-4527-a10c-c66245e36f98 https://jobs.co.uk/job/2nd-line-support-engineer-real-recruitment-solutions--4fd923a2-2a88-4527-a10c-c66245e36f98 Thu, 16 Apr 2026 23:00:00 GMT Location: Bournemouth | Salary: £35000 - £40000/annum | Type: Permanent | JOB: 2nd Line Support Engineer SALARY: £35,000 - £40,000 LOCATION: Bournemouth  2nd Line Support Engineer (Microsoft 365) Our client is a small, but growing, customer-focused Managed Service Provider looking to hire a 2nd Line Support Engineer to join their close-knit team. This is a hands-on role supporting a wide range of SME clients, with a strong emphasis on Microsoft 365 environments, cloud-first infrastructure, and proactive support delivery.  You’ll act as a key escalation point from 1st line, while also owning tickets end-to-end and contributing to ongoing improvements across client environments.   Key Responsibilities of the 2nd Line Suport Engineer  Provide 2nd line support across desktop, server, and cloud environments Act as an escalation point for 1st line engineers, troubleshooting more complex issues Support and administer Microsoft 365 environments including: Exchange Online SharePoint Online Teams Azure AD / Entra ID Manage and resolve tickets through to completion within agreed SLAs Perform user administration (onboarding, offboarding, permissions, licensing) Assist with M365 migrations, tenant builds, and ongoing optimisation Work on... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-the-channel-recruiter--08472b5a-0e9a-4c47-b39e-a770094a3152 https://jobs.co.uk/job/2nd-line-support-engineer-the-channel-recruiter--08472b5a-0e9a-4c47-b39e-a770094a3152 Wed, 15 Apr 2026 23:00:00 GMT Location: Cuffley | Salary: £30000 - £35000/annum | Type: Permanent | JOB TITLE: 2nd Line IT Engineer SALARY: £30,000 - £35,000 per annum Location: Cuffley, United Kingdom SETTING: 2 days office/ 3 days remote Benefits: 25 days holiday + bank holidays, pension, annual company bonus, annual company holiday event, onsite restaurant discount, and free annual health checks. Are you a 2nd Line IT Engineer looking to take the next step in your career within a growing and reputable Managed Service Provider? This is a fantastic opportunity to join a collaborative service desk team where you’ll not only develop your technical skills but also have clear progression into areas such as pre-sales and project delivery. The Role As a 2nd Line IT Engineer, you’ll be a key part of the helpdesk team, providing support across a broad client base. Act as a point of escalation for 2nd line technical issues Log and manage incidents and service requests via phone and email Troubleshoot and resolve issues in line with SLAs Support occasional site visits (primarily within the M25) for hardware-related issues Requirements Proven experience in a 2nd Line support role within a service desk environment Strong knowledge of Microsoft 365, Active Dire... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-msp-liverpool-oscar-associates-uk-limited--49324c04-3814-47de-a884-4f224e7fba3f https://jobs.co.uk/job/2nd-line-support-engineer-msp-liverpool-oscar-associates-uk-limited--49324c04-3814-47de-a884-4f224e7fba3f Fri, 10 Apr 2026 23:00:00 GMT Location: Liverpool | Salary: Negotiable | Type: Permanent | 2nd Line Support Engineer | Liverpool | MSP ?? We''ve partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients. Overview: We''re looking for a technically strong 2nd Line Suppo... Permanent