https://jobs.co.uk/jobs-results?Keyword=2Nd%20Line%20Support&RadiusMiles=10 RSS feed for 2Nd Line Support Jobs. en-gb Wed, 10 Jun 2026 13:01:15 GMT https://jobs.co.uk/job/desktop-support-analyst-2nd-line-support-analyst-dgh-recruitment--2da6295f-fc61-4d1f-9cb3-79b2bd2fa378 https://jobs.co.uk/job/desktop-support-analyst-2nd-line-support-analyst-dgh-recruitment--2da6295f-fc61-4d1f-9cb3-79b2bd2fa378 Mon, 08 Jun 2026 23:00:00 GMT Location: Manchester | Salary: £35,000 | Type: Permanent | Desktop Support Analyst / 2nd Line Support Analyst A fantastic opportunity has arisen for an Desktop Support Analyst / 2nd Line Support Analyst to join our Manchester based global law firm on a permanent basis. Desktop Support Analyst / 2nd Line Support Analyst Key Responsibilities: * Providing a professional and consistent level of Technology support to all staff * Responding to incoming incidents and... Permanent https://jobs.co.uk/job/1st2nd-line-support-rise-technical-recruitment--c6cef3b0-61b0-484e-b0ba-f01c866f21c8 https://jobs.co.uk/job/1st2nd-line-support-rise-technical-recruitment--c6cef3b0-61b0-484e-b0ba-f01c866f21c8 Thu, 04 Jun 2026 23:00:00 GMT Location: Cardiff | Salary: £125 - £150/day | Type: Contract | 1st / 2nd Line Support Engineer 3 month-contract, Inside IR35 -125 to -150 per day, depending on experience Central Cardiff Are you an experienced 1st / 2nd Line Support Engineer looking for a contract role where you can get hands-on with hardware, desktop deployments and day-to-day IT support in a fast-paced environment? This is a varied support role focused on providing 1st and 2nd line IT assistance across a busy contract services environment. You will be responding to tickets, resolving common user issues and getting involved in practical, hands-on IT work. You will support end users with password resets, Outlook issues and general desktop support, while also assisting with auditing, deploying and configuring desktops. The role requires someone comfortable working with physical hardware, including laptops, printers and basic server-related tasks. This is an on-site position based in Central Cardiff, offering consistent working hours and the opportunity to broaden your technical experience within an established IT services provider. The Role: *1st and 2nd line support handling tickets and user requests *Password resets, Outlook fixes and general desktop support *A... Contract https://jobs.co.uk/job/2nd-line-support-engineer-sterling-bridge-limited--75c74150-8629-4d2d-b2d0-13ae436f0a79 https://jobs.co.uk/job/2nd-line-support-engineer-sterling-bridge-limited--75c74150-8629-4d2d-b2d0-13ae436f0a79 Wed, 03 Jun 2026 23:00:00 GMT Location: Poole | Salary: £35,000 | Type: Permanent | Role: 2nd Line Engineer Location: Poole, Bournemouth Salary: £33,000 £36,000 Cloud and AI-Driven Environment | Modern Infrastructure | Unmatched Learning Opportunities Were partnered with an innovative and rapidly expanding AI technology company in Poole thats investing heavily in modern infrastructure, cloud platforms, and AI-driven technologies. Due to continued growth, theyre now looking for a skill... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--e0311490-e27e-42fd-995c-761e9d0266cf https://jobs.co.uk/job/2nd-line-support-engineer-alecto-recruitment--e0311490-e27e-42fd-995c-761e9d0266cf Tue, 02 Jun 2026 23:00:00 GMT Location: London | Salary: £32000 - £37000/annum Negotiable and Dependent on experien | Type: Permanent | 2nd Line Support Engineer (MSP) Location: London Salary: -32,000 - -37,000 per annum Job Type: Full-Time, Permanent About the Role We are currently seeking an experienced and motivated 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) based in London. This is an excellent opportunity for a skilled IT professional looking to further develop their technical expertise within a fast-paced and customer-focused environment. As a 2nd Line Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base, troubleshooting complex IT issues, and assisting with project work and infrastructure improvements. Key Responsibilities Provide 2nd line technical support to a wide range of SME and corporate clients. Diagnose and resolve hardware, software, networking, and Microsoft-related issues. Escalate and collaborate with 3rd line engineers where necessary. Manage and maintain support tickets, ensuring SLA targets are met. Support Microsoft 365 environments including Exchange Online, SharePoint, Teams, and Azure AD. Assist with server administration and maintenance. Configure and troubleshoot ne... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-linux-and-windows-viqu-it--191a7070-6e5b-4e96-9b1e-a5fe5df44122 https://jobs.co.uk/job/2nd-line-support-engineer-linux-and-windows-viqu-it--191a7070-6e5b-4e96-9b1e-a5fe5df44122 Tue, 02 Jun 2026 11:52:55 GMT Location: London | Salary: 300.00-300.00 Daily | Type: Contract | IT Support Engineer (Windows/Linux)We are looking to speak with 2nd Line Support Engineers with experience of supporting Linus and WIndows devices.This role is focused on EUC Support so you don t have to have experience with the Server side but you will be asked to troubleshoot and fix 2nd Line issues with Windows and Linux endpoints.The ideal candidate will have practical experience building and supporting both Operating Systems and be available to be on site 5 days per week in London.Key Requirements and Skills Experience: Hands-on experience in IT Support, Systems Administration, or a similar 2nd Line role.Technical Proficiencies: M365 / O365Windows OSLinux - UbuntuAD/EntraIDGroup PolicySolid foundational or advanced knowledge of Linux OS administration.Device BuildScriptingConfig ManagementTCP/IPDNS Soft Skills: Exceptional customer service, problem-solving, and the ability to explain complex technical issues to non-technical users. Contract https://jobs.co.uk/job/2nd-line-support-engineer-sterling-bridge-limited--1f726903-d3de-4981-8677-74fc2d8b60e1 https://jobs.co.uk/job/2nd-line-support-engineer-sterling-bridge-limited--1f726903-d3de-4981-8677-74fc2d8b60e1 Mon, 01 Jun 2026 23:00:00 GMT Location: Poole | Salary: £35,000 | Type: Permanent | Role: 2nd Line IT Engineer Location: Poole Salary: £30,000 £36,000 Azure and Cloud Technologies | Cyber Security Exposure | High-Growth Technical Environment Were partnered with a well-established and growing MSP based in Poole thats continuing to invest heavily in modern cloud technologies and infrastructure services. Due to continued expansion and an increasing client portfolio, theyre now looking fo... Permanent https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--a19b72b0-71d2-458e-8c10-b1367a7f8a2a https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--a19b72b0-71d2-458e-8c10-b1367a7f8a2a Mon, 01 Jun 2026 11:51:55 GMT Location: Whitstable | Salary: 28000.00-28000.00 Annual | Type: Permanent | 1st / 2nd Line Support Engineer - MSPWhitstable, Kent£28,000 - £32,000 depending on experienceMust have Full Driving licenceAre you currently working in IT support and looking to strengthen your technical skills within an MSP environment?Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues?Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day?If so, this could be an excellent next step.We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base.This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment.The OpportunityYou will join a collaborative technical team supporting a variety of external clients across different environments and technologi... Permanent https://jobs.co.uk/job/1st-and-2nd-line-support-it-answers--f606dba8-84a6-45d3-9ea5-a64fbd66b8cc https://jobs.co.uk/job/1st-and-2nd-line-support-it-answers--f606dba8-84a6-45d3-9ea5-a64fbd66b8cc Mon, 01 Jun 2026 11:51:54 GMT Location: Liverpool | Salary: 27000.00-27000.00 Annual | Type: Permanent | 1st and 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K and BenefitsBe the face of high-quality IT support in a fast-growing MSP.Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same - and where your skills actually matter?If you''re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.What''s on Offer?Competitive salary (£27k - £32k) tailored to your experienceClear pathway toward 3rd Line, field engineering, or specialist roles22 days holiday + bank holidaysPension schemeCompany vehicle or travel allowanceDedicated training budget + certification supportA supportive team that wants you to succeedKey Responsibilities of the 1 and 2 Line Support Engineer:As our new First and Second Line Support Engineer, you''ll be on the front line of keeping our clients happy, productive, and secure. You''ll handle a mix of remote support, troubleshooting, and field engineering - making you a key player in our service delivery team.First and Second Line SupportBe the first point of contact for incoming ti... Permanent https://jobs.co.uk/job/2nd-line-support-technician-ew-recruitment-limited--966a9ab2-e7ee-494b-bc3a-bea532f08ffd https://jobs.co.uk/job/2nd-line-support-technician-ew-recruitment-limited--966a9ab2-e7ee-494b-bc3a-bea532f08ffd Mon, 01 Jun 2026 11:51:25 GMT Location: Cambridge | Salary: 30000.00-30000.00 Annual | Type: Permanent | Job title: 2nd Line Support TechnicianSalary: up to £36kLocation: CambridgeMy client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport with their clients. They are a great company who are willing to invest time in their staff to be successful, they are looking for someone who has a previous background in IT and is looking for a long-term role. The ideal candidate will be someone who is a team player and a good sense of humour.Responsibilities:Setting up and supporting small and medium business networksSupporting PCs and servers remotely and on-site (Win7/8/)Installing business computer systemsOffice 365 maintenance, installation and migrationMicrosoft Exchange 2007/2010/2013/2016Setting up email accounts and website hosting (Linux and Windows)Managing WHM web servers and DNSAdministration of IP Phone systems (via web-based interface)Supporting customer applications.Attributes:Previous experience working for an MSP or Software house would be desirableTeam playerKeen to learnConfident communicating over the phone Permanent https://jobs.co.uk/job/1st-and-2nd-line-support-it-answers--55e49490-8e66-42a2-9684-127ccebb0605 https://jobs.co.uk/job/1st-and-2nd-line-support-it-answers--55e49490-8e66-42a2-9684-127ccebb0605 Sat, 30 May 2026 11:53:02 GMT Location: City | Salary: 27000.00-27000.00 Annual | Type: Permanent | 1st and 2nd Line Support Engineer (with Field Engineering) Liverpool Up to £32K and Benefits Be the face of high-quality IT support in a fast-growing MSP.Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same and where your skills actually matter?If you re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you.What s on Offer? Competitive salary (£27k - £32k) tailored to your experienceClear pathway toward 3rd Line, field engineering, or specialist roles22 days holiday + bank holidaysPension schemeCompany vehicle or travel allowanceDedicated training budget + certification supportA supportive team that wants you to succeed Key Responsibilities of the 1st and 2nd Line Support Engineer:As our new First and Second Line Support Engineer, you ll be on the front line of keeping our clients happy, productive, and secure. You ll handle a mix of remote support, troubleshooting, and field engineering making you a key player in our service delivery team.First and Second Line Support Be the first point of contact for incoming ti... Permanent https://jobs.co.uk/job/1st-amp-2nd-line-support-it-answers--caeaaf48-4370-4078-bd09-081503977d0a https://jobs.co.uk/job/1st-amp-2nd-line-support-it-answers--caeaaf48-4370-4078-bd09-081503977d0a Fri, 29 May 2026 23:00:00 GMT Location: Liverpool | Salary: £27000 - £32000/annum | Type: Permanent | 1st & 2nd Line Support Engineer (with Field Engineering) | Liverpool | Up to £32K & Benefits Be the face of high-quality IT support in a fast-growing MSP. Are you the kind of person who loves diving into tricky tech challenges one minute and jumping in the car for an on-site fix the next? Do you want a role where no two days look the same — and where your skills actually matter ? If you’re ready to boost your IT career in a hands-on, fast-paced environment, we want to talk to you. What’s on Offer ? Competitive salary (£27k - £32k) tailored to your experience Clear pathway toward 3rd Line, field engineering, or specialist roles 22 days holiday + bank holidays Pension scheme Company vehicle or travel allowance Dedicated training budget + certification support A supportive team that wants you to succeed Key Responsibilities of the 1st & 2nd Line Support Engineer: As our new First & Second Line Support Engineer , you’ll be on the front line of keeping our clients happy, productive, and secure. You’ll handle a mix of remote support, troubleshooting, and field engineering — making you a key player in our service delivery team. First & Second Line Support Be ... Permanent https://jobs.co.uk/job/2nd-line-support-berry-recruitment--02ec49bc-7eda-47e3-a57d-ba2b8784eaec https://jobs.co.uk/job/2nd-line-support-berry-recruitment--02ec49bc-7eda-47e3-a57d-ba2b8784eaec Thu, 28 May 2026 23:00:00 GMT Location: Holywell | Salary: £30000 - £31000/annum | Type: Permanent | Would you like to work for a forward thinking, growing organisation in the Watford area. You will have 1 years experience in 2nd line support and be able to go in to the office 4/5 days per week. The salary is paying between -3000031000. You will work 35 hours a week and be offered a good benefits package including private medical, pension, parking, 23 days holiday plus 8 Bank holidays. The offices are modern and the team is friendly and supportive. Day to day duties will be supporting on Microsoft and sales systems such as Salesforce. You will resolve queries and escalate where required and you will be troubleshooting escalated hardware and software issues. For this role you will need to be a great communicator and be able to deal with a busy workload. If you are interested in this role please apply. Permanent https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--81ae06e4-349e-4ffb-99bf-c42bf999f894 https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--81ae06e4-349e-4ffb-99bf-c42bf999f894 Thu, 28 May 2026 11:51:27 GMT Location: Chestfield | Salary: 28000.00-28000.00 Annual | Type: Permanent | 1st / 2nd Line Support Engineer MSP Whitstable, Kent £28,000 £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients across different environments a... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-experis--4dd500ca-ad81-4ad6-ae07-ac6ae7ae7e24 https://jobs.co.uk/job/2nd-line-support-engineer-experis--4dd500ca-ad81-4ad6-ae07-ac6ae7ae7e24 Wed, 27 May 2026 23:00:00 GMT Location: Winchester | Salary: £48000/annum | Type: Permanent | ROLE TITLE: Duty Technician / 2nd line support LOCATION: Hursley 5 days per week - Monday to Friday ASSIGNMENT LENGTH: 12 Months Salary: -48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance to be considered*** We are actively looking to secure a Duty Technician to join Experis. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Job Purpose/The Role: Application Support providing Level 2/3 Support on a one-of-a-kind National Critical Infrastructure system working closely with the client, third parties and delivery teams to ensure 99.99% SLA. Working in Live Service, the role provides plenty of variation but at its core will... Permanent https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--4f13dc28-491e-42db-b6b3-2629548330d5 https://jobs.co.uk/job/1st-2nd-line-support-engineer-constant-recruitment-ltd--4f13dc28-491e-42db-b6b3-2629548330d5 Wed, 27 May 2026 23:00:00 GMT Location: Chestfield | Salary: £28000 - £32000/annum | Type: Permanent | 1st / 2nd Line Support Engineer – MSP Whitstable, Kent £28,000 – £32,000 depending on experience Must have Full Driving licence Are you currently working in IT support and looking to strengthen your technical skills within an MSP environment? Do you enjoy troubleshooting across Microsoft 365, desktop, networking, and user support issues? Are you looking for a role where you will gain broader exposure, support real clients, and continue progressing technically rather than getting stuck on the same tickets every day? If so, this could be an excellent next step. We are working with a growing Managed Service Provider based in Whitstable that supports a wide range of SME clients across Microsoft 365, cloud, networking, and modern workplace technologies. They are looking for an additional engineer to join the support team and help provide day-to-day technical support across their client base. This role would suit somebody operating at strong 1st Line or early 2nd Line level who wants to continue developing technically within a supportive MSP environment. The Opportunity You will join a collaborative technical team supporting a variety of external clients ... Permanent https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--2b002939-49fd-4af9-82df-3e91d93f1a53 https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--2b002939-49fd-4af9-82df-3e91d93f1a53 Wed, 20 May 2026 11:53:45 GMT Location: Euston | Salary: 40000.00-40000.00 Annual | Type: Permanent | Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) 40,000 - 45,000 + Training + Progression Central London / Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team.This is more than a typical 2nd line support role. You''ll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness.You''ll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience.There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The RoleYou''ll be responsible for:Acting as the senior escalation point for complex support issuesSupporting and mentoring Tier 1 EngineersTroubleshooting Microsoft 365, Azure and infrastructure issuesInvestigating and responding to security alerts from SOC / SIEM platformsSupporting Cisco Meraki networking environmentsManaging issues through to resolution wit... Permanent https://jobs.co.uk/job/2nd-line-support-hays-technology--fc6f8cb4-856e-43ef-9b80-b57ad53b20d6 https://jobs.co.uk/job/2nd-line-support-hays-technology--fc6f8cb4-856e-43ef-9b80-b57ad53b20d6 Tue, 19 May 2026 11:53:05 GMT Location: Yorkshire | Salary: 180.00-180.00 Hourly | Type: Contract | 2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKINGYour new roleA 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution.SHIFTS:The shift pattern is based on a 7-week rotation. Within this, you''ll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat and Sun 8-7). When on the weekend shift, you''ll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the ''Weekend'' What you''ll need to succeedPrevious experience of working in a busy IT Service DeskStrong knowledge of Windows 11 (On-premise domain and Cloud integrated)Experience with Active Directory and Azure Active Directory user and group administrationAbility to support M365 services (Teams, SharePoint, OneDrive)Knowledge of InTunePrevious experience of working with ITIL service management processesIf you''re interested in this ... Contract https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--8628330b-12f1-41e0-ac47-2d908f50c4cd https://jobs.co.uk/job/2nd-line-support-engineer-escalations-microsoft-msp-applause-it-recruitment-ltd--8628330b-12f1-41e0-ac47-2d908f50c4cd Mon, 18 May 2026 23:00:00 GMT Location: Euston | Salary: £40000 - £45000/annum Benefits | Type: Permanent | Senior 2nd Line Support Engineer (Escalations / Microsoft / MSP) -40,000 - -45,000 + Training + Progression Central London / Hybrid Permanent | Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You''ll act as a senior escalation point for the Service Desk - combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You''ll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression opportunities into Team Leadership, Service Delivery or Pre-Sales as the business continues to grow. The Role You''ll be responsible for: Acting as the senior escalation point for complex support issues Supporting and mentoring Tier 1 Engineers Troubleshooting Microsoft 365, Azure and infrastructure issues Investigating and responding to security alerts from SOC / SIEM platforms Supporting Cisco Meraki networking environments... Permanent https://jobs.co.uk/job/msp-2nd-line-support-engineer-oscar-associates-uk-limited--898bf167-d51f-4a3a-9cd1-3fc120251d5e https://jobs.co.uk/job/msp-2nd-line-support-engineer-oscar-associates-uk-limited--898bf167-d51f-4a3a-9cd1-3fc120251d5e Sun, 17 May 2026 23:00:00 GMT Location: Oxfordshire | Salary: £28,000 | Type: Permanent | IT Support Engineer A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley. This is a varied, hands-on role where you''ll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys proble... Permanent https://jobs.co.uk/job/2nd-line-support-hays-technology--d4f9f598-2c2e-4f34-9683-b42e2f65b660 https://jobs.co.uk/job/2nd-line-support-hays-technology--d4f9f598-2c2e-4f34-9683-b42e2f65b660 Sun, 17 May 2026 23:00:00 GMT Location: East Riding of Yorkshire | Salary: £180 - £220/hour £200 per day INSIDE IR35 | Type: Contract | 2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - -200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor will be part of the team who picks up and resolves any escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you''ll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts (Sat & Sun 8-7). When on the weekend shift, you''ll be expected to work Monday 8-5, Tuesday 8-5 and Wednesday 8-12, before having Wednesday afternoon, Thursday, and Friday as the ''Weekend'' What you''ll need to succeed Previous experience of working in a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management... Contract https://jobs.co.uk/job/2nd-line-support-technician-trusted-technology-partnership--49b89758-f6c7-4bb0-b7a6-8c3b2a23ab06 https://jobs.co.uk/job/2nd-line-support-technician-trusted-technology-partnership--49b89758-f6c7-4bb0-b7a6-8c3b2a23ab06 Tue, 12 May 2026 23:00:00 GMT Location: Ringwood | Salary: £30,000 | Type: Permanent | 2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician with a keen interest in delivering outstanding customer service to our customers. You will be the first point of contact for technical es... Permanent