https://jobs.co.uk/jobs-results?Keyword=1St%20Line%20Support%20Engineer&RadiusMiles=10 RSS feed for 1St Line Support Engineer Jobs. en-gb Tue, 18 Aug 2026 21:53:25 GMT https://jobs.co.uk/job/1st-line-support-engineer-euro-projects-recruitment--0404b270-025e-440a-8a10-d07fa118c947 https://jobs.co.uk/job/1st-line-support-engineer-euro-projects-recruitment--0404b270-025e-440a-8a10-d07fa118c947 Mon, 17 Aug 2026 23:00:00 GMT Location: Stockport | Salary: £30,000 | Type: Permanent | 1 st Line Support Engineer. Are you passionate about IT support and ready to take your career to the next level? We''re looking for a confident and capable 1st Line Support Engineer to provide hands-on technical support across a variety of systems and locations. This is a fantastic opportunity to build on your Microsoft 365 experience, work across both Mac and Windows environments, and earn Microsoft... Permanent https://jobs.co.uk/job/1st-line-support-engineer-hybrid-working-ashdown-group--f467b4b8-b49d-4ed2-a51e-f53d0ccf121e https://jobs.co.uk/job/1st-line-support-engineer-hybrid-working-ashdown-group--f467b4b8-b49d-4ed2-a51e-f53d0ccf121e Thu, 13 Aug 2026 11:52:16 GMT Location: Borehamwood | Salary: 28000.00-28000.00 Annual | Type: Permanent | Our client, a fast-growing, technically driven Managed Service Provider (MSP) is looking for a 1st Line Support Engineer to join their expanding team. This is an exciting opportunity to join a company who invest heavily in their technical team and will enable you gain exposure to a wide range of technologies while developing your skills within a collaborative, forward-thinking environment. This role is based at our client''s offices easily accessible to the North London / Hertfordshire areas. As a 1st Line Support Engineer, you''ll be the first point of contact for technical issues across a diverse client base. You''ll work closely with the 2nd and 3rd line teams, ensuring smooth resolution of incidents and providing excellent customer service at all times. Role responsibilities Handling incoming support tickets, telephone, and email queries. Providing remote technical support to clients. Troubleshooting user issues across Windows operating systems, Office 365, and networking environments. Escalating complex issues to the 2nd Line team when required. Assisting with system maintenance, monitoring, and documentation. Candidates will have: Previous experience in a 1st Line or Se... Permanent https://jobs.co.uk/job/1st-line-support-engineer-a1-people--b79829af-f804-4be2-9ad6-567b024fc593 https://jobs.co.uk/job/1st-line-support-engineer-a1-people--b79829af-f804-4be2-9ad6-567b024fc593 Fri, 07 Aug 2026 11:52:23 GMT Location: Sussex | Salary: 28000.00-28000.00 Annual | Type: Permanent | Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service.Working within a Managed Service Provider (MSP) environment, you will support multiple external clients, ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing systemLog, categorise, and prioritise incidents and service requestsCommunicate clearly with users, providing updates and managing expectationsDeliver excellent customer service and maintain strong client relationshipPerform initial diagnostics and troubleshooting on common issuesResolve first-line queries relating to: Windows OS and basic server environmentsMicrosoft 365 (Email, Teams, SharePoint, OneDrive)Hardware (laptops, desktops, printers)Basic networking issues (Wi-Fi, connectivity)Guide users through step-by-step fixes where appropriateCarry out routine tasks such as password resets a... Permanent https://jobs.co.uk/job/1st-line-support-engineer-a1people--1ee96bdd-04f7-41a9-8386-a28977dbc8df https://jobs.co.uk/job/1st-line-support-engineer-a1people--1ee96bdd-04f7-41a9-8386-a28977dbc8df Sat, 01 Aug 2026 11:54:05 GMT Location: Crowborough | Salary: 28000.00-28000.00 Annual | Type: Permanent | Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients, ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise incidents and service requests Communicate clearly with users, providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues (Wi-Fi, connectivity) Guide users through step-by-step fixes where appropriate Carry out routine tasks such as passwo... Permanent https://jobs.co.uk/job/1st-line-support-engineer-a1people--9ea59136-a313-4ddc-836d-214b1042338f https://jobs.co.uk/job/1st-line-support-engineer-a1people--9ea59136-a313-4ddc-836d-214b1042338f Fri, 31 Jul 2026 23:00:00 GMT Location: Crowborough | Salary: £28000 - £30000/annum | Type: Permanent | Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service. Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs). Act as the first point of contact via phone, email, and ticketing system Log, categorise, and prioritise incidents and service requests Communicate clearly with users, providing updates and managing expectations Deliver excellent customer service and maintain strong client relationship Perform initial diagnostics and troubleshooting on common issues Resolve first-line queries relating to: Windows OS and basic server environments Microsoft 365 (Email, Teams, SharePoint, OneDrive) Hardware (laptops, desktops, printers) Basic networking issues (Wi-Fi, connectivity) Guide users through step-by-step fixes where appropriate Carry out routine t... Permanent