Workspace Services Receptionist/Administrator

Workspace Services Administrator/Receptionist
Permanent, Full-Time Opportunity (37.5 hours)
Clapham Park, SW2 4AX
£27,844 - £29,320

We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture therefore if you feel you have what it takes to create an amazing workspace we invite you to read on.

This role: This is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation of this role is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily Workspace Services presence and during planned and unplanned absences (travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy).

As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties.

You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience. Duties include, but are not limited to;

• Meeting & greeting visitors including organising appropriate hospitality, maintaining the visitor records system
• Managing meeting room bookings and requests
• Provide support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
• Access control management, issuing & programming access cards and staff IDs
• Postal functions (incoming and outgoing)
• Order and maintain stock in relation to the workspace service provision
• Process and prioritise work order requests from colleagues through a central helpdesk system
• Attend team meetings and produce subsequent minutes / actions.
• Provide support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
• To take reasonable care for the health & safety of yourself and of other persons who may be affected by your acts or omissions at work.
• Manual handling

What you'll need to succeed

• Previous relevant operational office experience within the Facilities or Hospitality sectors
• Demonstrable experience of excellent IT and Microsoft Office skills
• Strong communications skills
• Detail orientated and able to prioritise workload
• Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
• Customer focused with a proactive, flexible approach
• Actively manages relationships that will ensure objectives are achieved

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them.

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