Workshop Manager

Are you an experienced and driven Workshop/ Service Manager? We need you to lead our service operations within the agricultural machinery sector in Southam. This is a top tier agricultural business sell and service new and used agricultural equipment. You will be responsible for ensuring exceptional customer support, efficient workshop performance, managing the team and time sheets.You will be promoting the business and prospecting for aditional work. You will be the link between customers, engineers, and the wider business ensuring that service delivery is professional, timely, and commercially effective. Coming from a service management background, you will be; Oversee the day-to-day running of the service department Attending on and off site meetings Responsible for the branch profitability Managing the service engineers and support team Overseeing the Engineers, Support team and HandS Build and maintain strong customer relationships, ensuring high levels of satisfaction and retention Plan and coordinate service schedules, breakdown response, and maintenance contracts Monitor performance metrics, KPIs, and profitability of the service function Lead, motivate, and develop a team of engineers and support staff Work closely with parts and sales departments to ensure seamless service delivery Identify opportunities to grow aftersales revenue, including service packages and upgrades You will have experience in vehicle service management /assistant manager or workshop ..... full job details .....