Workshop Controller

Our client, a reputable franchised dealer in South Belfast, is seeking an experienced Workshop Controller to join their well-established aftersales team. This is an excellent opportunity for a skilled Workshop Controller or a senior technician/leader aiming to advance their career within a dynamic, professional environment. The successful individual will be responsible for managing workshop operations, ensuring high standards of work and customer satisfaction, and motivating the technician team.Benefits:Basic salary from 34,476 per year, dependent on experienceOTE up to 40,000+42.5 hours per week with fixed shifts33 days annual leave, including bank holidaysPension scheme and life assuranceOngoing manufacturer training programmesStaff discounts on vehicle servicing and partsCycle to work schemeDuties of a Workshop Controller:Oversee the daily workflow of the workshop, allocating jobs efficientlyMonitor technician performance and ensure timely job completionLiaise with the service reception team to manage bookings and customer updatesEnsure adherence to warranty and invoicing proceduresDeliver excellent customer service, handling any workshop-related issues promptlySupport, coach, and mentor the technician team to ensure high standards of workMaintain quality control and workshop productivityKeep customers informed during the repair processRequirements of a Workshop Controller:Previous experience as a Workshop Controller or Senior/Lead TechnicianStrong organisational skills ..... full job details .....