Workshop Controller

An excellent opportunity has arisen for an experienced Workshop Controller to join our Toyota/Chery Dealership in Bristol. Hours of work are 8am to 5pm, Monday to Friday. The Workshop Controller is responsible for ensuring maximum productivity in the workshop, liaising between Service Advisors and Technicians, ensuring that all required work is actioned effectively and efficiently. Description Managing the workflow of all jobs to brand standard. Manage a team of Technicians ensuring workflow through the workshop is done in an efficient and effective manner. Provide focused management to the service department team, to ensure an excellent customer experience. Ensure processes are always adhered to. Conduct regular process reviews with your Aftersales Manager to identify operational issues / discrepancies and ensure appropriate follow up actions are taken to rectify. Manage the performance of the workshop to ensure that KPI targets are achieved. Manage and plan workshop / support resources to ensure that work requirements are fulfilled. Support the department team as required and ensure that all work is completed on time. Support the service department with specifications and coding of non-standard, complex jobs and ensure all such work is approved with customers prior to any work being started. Manage the handover of complex or potentially contentious jobs (invoices, claims) to ensure full buy-in and agreement from the customer (Retail or Internal.) What we''re looking ..... full job details .....