Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service deliveryFinning is the world''s largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job FunctionsUnderstand and respond to customer requests, assessing and prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers'' need.Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning and our external customer.Open and close work orders accurately and consistently to maximise billing accuracy and timeliness. Identify and exploit opportunities to address safety reworks, priority reworks at the same time as the repairs.Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data.Direct management of engineers (4-8) ..... full job details .....