Workshop Controller

Our client is a fast-growing organisation within the plant and equipment hire industry. With They invest in training and development to ensure the right individuals are placed in the right roles, creating exciting opportunities for career progression. Due to continued growth, they are now seeking an experienced Workshop Controller to join our team.

As a Workshop Controller, you will play a key role in ensuring plant repairs and servicing are completed to a high standard and within agreed timescales. Acting as the first point of contact for workshop management, you will coordinate and plan responses to breakdowns, routine maintenance, and service requests. This is a dynamic and fast-paced role that requires strong organisational skills, technical knowledge, and the ability to communicate effectively with both customers and colleagues.

Workshop Controller Job Overview

• Provide telephone support to triage and resolve breakdowns where possible.
• Coordinate fitter attendance and aim for first-time fix solutions.
• Log, allocate, and track repairs, maintaining accurate service and stock records.
• Liaise with third-party repair companies where necessary, raising POs and approving invoices.
• Support fitters with information, parts, and scheduling to maximise efficiency.
• Book and manage service and inspection appointments with customers.
• Work with the Hire Desk to ensure plant availability and arrange replacements where required.
• Identify chargeable damage repairs, order parts, and process customer invoicing.
• Maintain stock records, service schedules, and breakdown logs.

Workshop Controller Job Requirements

• Previous experience in a service or maintenance control role (essential).
• Strong organisational and problem-solving skills with a logical approach to prioritising.
• Excellent communication skills, confident telephone manner, and customer service focus.
• High attention to detail and ability to work well under pressure.
• Proficiency in Microsoft Office and good time management skills.
• Enthusiastic, proactive, and committed to high-quality work standards.
• Experience in plant equipment or construction sectors (desirable).

Workshop Controller Salary & Benefits

• -30,00035,000 dependant on experience
• Core hours are 8:00-17:00 (Flexibility in the hours)
• Enhanced annual leave entitlement, increasing with length of service.
• Workplace pension scheme.
• Refer-a-friend incentive.
• Employee Assistance Programme and wellbeing support.
• Discounted gift card scheme with savings up to 15% across major retailers.
• Paid volunteer days for community and charity involvement.
• Support for reservists and government-backed voluntary roles.
• Eye care vouchers and free annual flu vaccinations.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.

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