Workshop Controller

About the Role
We are seeking an experienced and motivated Workshop Controller to join our [dealership/service centre/independent garage]. This is a key role within the aftersales team, responsible for overseeing the day-to-day running of the workshop, ensuring efficient job flow, maintaining high levels of productivity, and delivering exceptional customer service.

Key Responsibilities
Supervise and manage workshop technicians, allocating jobs and monitoring progress.
Ensure work is carried out efficiently, safely, and to manufacturer/industry standards.
Control job cards, repair orders, and daily operating systems.
Liaise with the Service Advisors and Parts Department to ensure smooth workflow.
Monitor workshop productivity and efficiency, identifying opportunities for improvement.
Carry out quality checks on completed work.
Support training, development, and motivation of the technician team.
Manage customer expectations by ensuring timely updates and accurate completion times.
Maintain compliance with health & safety regulations and company procedures.
Skills & Experience Required
Previous experience as a Workshop Controller, Senior Technician, or Foreman in the motor trade.
Strong technical knowledge of vehicle servicing and repairs.
Excellent leadership and organisational skills.
Ability to work under pressure and manage multiple priorities.
Strong communication skills and a customer-focused mindset.
Full UK driving licence.
What We Offer
Competitive salary plus bonus scheme.
Company benefits package [e.g., pension, staff discounts, training].
Ongoing manufacturer/industry training and development.
Opportunity to work with a supportive and professional team.
Career progression within a growing business.