Workshop and Service Support Engineer

Workshop and Service Support Engineer Working as part of our Process Cooling and Service team, you will be responsible for inspecting, repairing and testing equipment returned to our workshop, preparing equipment and orders for dispatch, and providing technical assistance to customers and colleagues over the telephone. The role would suit an engineer who enjoys practical problem-solving and working with equipment, but who is equally comfortable speaking with customers and providing clear technical advice. You will play an important role in ensuring that equipment leaving the workshop is correctly prepared, tested and ready for use, while also helping customers resolve technical issues quickly and effectively. Technical Customer Support Provide first-line technical support to customers by telephone and email. Listen to customer issues, diagnose problems and provide practical troubleshooting advice. Assist customers with equipment operation, fault-finding and basic technical queries. Liaise with field service engineers and internal teams where issues require further investigation. Escalate more complex technical problems appropriately. Help customers identify parts or components required to resolve faults. Provide clear, professional and customer-focused technical support at all times. Order and Service Support Assist with the preparation of customer orders and equipment for dispatch. Check equipment and components against orders and specifications. Support the Service team ..... full job details .....