Workplace Lead

Role Title: Workplace, Experience and Operations London LeadReporting to: Regional Account DirectorLocation: London (Client Site)Key Responsibilities1) Leadership, People Management and CultureLead, develop, and sustain a high-quality, well-motivated team, nurturing an environment of teamwork and co-operation across workplace experience, front of house, and operational support. Drive a service excellence culture within delivery and operational teams, creating an environment that supports continuous improvement and innovation.2) Workplace Experience Strategy and Service DeliveryLead the development and implementation of modern workplace programmes to deliver best-in-class employee experience within the London office.Spearhead workplace experience and service delivery on site, bringing an elevated level of service to all building users, guests, and visitors.3) Front of House / Guest Services OversightEnsure the highest levels of visitor care are delivered consistently across reception and guest touchpoints.Ensure guest-facing standards are maintained (e.g., personal presentation, uniform compliance, readiness of reception points and guest areas).4) Events Enablement and Workplace ActivationsEnsure end-to-end event readiness and strong cross-team co-ordination for events taking place throughout the building.Ensure pre-event engagement and communication routines are in place (e.g., stakeholder briefings and weekly event team meetings) to maintain seamless service delivery.5) ..... full job details .....