Workplace Experience Receptionist
Negotiable
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Receptionist
Purpose of the job
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Receptionist/ Facilities Co-ordinator to work part time, two days per week (Monday & Thursdays.)
You will be based at Granta Park, Cambridge.
Working Mondays and Thursdays.
The successful candidate will need a can-do attitude and be responsible for being the face of CBRE and Syngenta for the day-to-day operations of the office ensuring an exceptional customer service experience whilst also being the point of contact for the site Key Stakeholders.
You will need to have a welcoming manner and be able to collaborate with the client, Syngenta employees, contractors and be part of the wider CBRE Commercial Offices Team
You will need to work closely with the other CBRE colleague who works on the other three days of the week and ensure effective communication between the two of you to perform well as a team.
It is essential that all tasks completed are accomplished efficiently and to the best of your ability.
Responsibilities and daily activities:
- Be the first point of contact for the Key Stakeholders and take ownership of the FM services delivered on site.
- Ensure Exceptional Customer Service Experience, including helping Syngenta colleagues organise events & participate in them.
- Be the point of contact for all visitors and contractors. Work closely with the FM Helpdesk, Planner and Senior Facilities Manager ensuring all contractor visits are co-ordinated and planned.
- Supervising the office cleaner''s task completion/standard of cleanliness.
- Post/goods in
- Manage the relationship and issue reporting and resolution with the landlord Facilities team.
- Use of CBRE Technology to monitor and report compliance (MyVantage, MyWork, E-logbooks, Harbour etc..)
- Oversee and support on all statutory maintenance records and service sheets being available, accurate and filed for audit purposes.
- Promote QHSE and adhere to all CBRE policies.
- Manage & control the Permit to Work Systems, ensuring effective and fully compliant use at all times.
- Review Specialist Service Providers risk assessments and method statements.
- Ensure that all work areas are left in a clean and tidy condition during work and that minimal disruption to the client is maintained.
- Complete Syngenta and CBRE site inductions for staff and contractors.
- Assist with ensuring Authority to Work (ATW) are issued.
- Ensure at least two observations per month are logged.
- Assist with conducting Contractor Review (OP63).
- Assist with conducting site reviews including site Inspections (OP61).
- Sub-Contractor logbook management- ensuring all documentation is current and up to date.
- Support with audit management (Internal & External).
- Assist and enhance service delivery through best practice and the effective use of site systems and equipment.
- Occasional opportunities for overtime, to cover colleague sharing the job role.
- In addition to the above-mentioned tasks, other activities and responsibilities that may be individually defined.
Personal Experience and Qualifications needed
- Very good IT skills including MS Office, data bases, PowerPoint & Excel.
- Very good level of written and verbal communication skills.
- Ability to prioritise workload to effectively meet deadlines.
- Customer satisfaction is to be maintained at the highest level by providing a high quality and pro-active service.
- Assist and enhance service delivery through best practice and effective use of site systems and equipment.
- Ability to comprehend and interpret instructions, short correspondence, memos and ask clarifying questions to ensure understanding.
- Ability to respond to common inquiries or complaints from the client, co-workers and/or Syngenta employees.
- Ability to work on own initiative as well as part of an integrated site team.
- Previous experience working in a similar building environment/business.
- Demonstrates integrity - acts consistent with what he/she says and believes in line with ethical standards.
- Effective communication with the client, peers, and management team. Monitor third party contracts, ensuring value for money and innovative service provided.
- Prioritise workload to maintain Syngenta operating environment.
- Experience working in a similar building environment/business.
- Customer service orientated attitude.
- Awareness of workplace Health and Safety.
About CBRE Global Workplace Solutions:
As one of CBRE''s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world''s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry''s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune''s "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."
Application Process:
Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
#GWSEMEA