Workplace Experience Lead

Job Title: Workplace Experience Lead

Location: London, Office Based

Job Type: Permanent

About the Role
Our client is a leading global organisation seeking a dynamic Workplace Experience Lead to shape the future of workplace and hospitality services across Europe, with a flagship focus on London.

This role is all about creating vibrant, people-first spaces that inspire productivity, wellbeing, and collaboration. You''ll oversee guest relations, food & beverage, and workplace activations, while leading high-performing outsourced teams across multiple cities. Partnering with senior leadership, you''ll deliver consistent, world-class experiences and set new standards for how people connect at work.

Key Responsibilities

• Oversee guest relations, food & beverage services, and workplace activations
• Lead and mentor a diverse outsourced team across multiple cities
• Ensure vibrant, welcoming, and functional workplaces that enhance productivity and wellbeing
• Collaborate with senior leaders to deliver consistent, high-quality workplace experiences
• Manage vendor relationships, contracts, SLAs, KPIs, and overall service delivery
• Drive strategic planning and operational execution across location

Skills & Experience

• Strong background in hospitality, workplace services, or facilities management
• Excellent interpersonal and communication skills
• Expertise in vendor management and governance
• 5+ years'' experience in corporate real estate, hospitality, or workplace experience (10+ years a plus)
• Relevant qualifications in hospitality or facilities management

If you''re passionate about creating outstanding workplace experiences, we''d love to hear from you.