Workplace Experience and Hospitality Manager

As the CBRE EMEA Workplace Experience Program Manager, you will bring passionate commitment to creating extraordinary experiences that matter in colleagues'' daily work lives. This role focuses on building strong relationships with General Managers across the region, providing strategic guidance on onsite delivery performance, and telling the compelling story behind our workplace experience initiatives.

Your passion for creating frictionless experiences will drive meaningful impact across our four pillars of workplace experience. You will serve as the bridge between global standards and local needs, ensuring that every interaction, space, and moment reflects our extraordinary commitment to colleague satisfaction across EMEA.

Four Pillars of Focus:
1. Community Engagement
2. Conference Center
3. Space Booking & Special Events Support
4. Maintaining Office Standards

What You''ll Do:
Program Partnership & Adoption

• Partner with General Managers across EMEA to drive adoption of Workplace Experience Programs and processes, providing data driven insights around onsite delivery performance
• Develop comprehensive playbooks and SOPs that enable local teams to deliver consistent, extraordinary experiences
• Serve as the regional expert in defining appropriate local adaptations for global programs while maintaining brand consistency

Data & Impact Measurement

• Build and implement tools that capture data demonstrating return on experience through colleague impact and engagement metrics
• Create compelling narratives around program performance that help partners understand the "why" behind our initiatives
• Produce regular reports that translate data into actionable insights for continuous improvement

Knowledge Management & Best Practices

• Gather, consolidate, and share feedback and best practices from local workplace experience teams to inform global strategy
• Facilitate knowledge transfer across sites to elevate the overall quality of experience delivery
• Identify and scale successful local innovations that could benefit the broader region

Strategic Event & Communication Planning

• Collaborate with local teams to strategize colleague engagement events, activations, and communications that create memorable moments
• Ensure events and communications align with both global brand standards and local cultural preferences
• Measure and optimize the impact of engagement initiatives on colleague satisfaction and community building

What Success Looks Like:

• Adoption Excellence: Compliance with Workplace Experience standards across EMEA sites
• Engagement Impact: Measurable improvement in colleague satisfaction scores related to Workplace Experience
• Operational Efficiency: Reduced friction in space booking, event management, and daily workplace interactions
• Knowledge Sharing: Regular dissemination of best practices that demonstrate a clear Return on Experience and colleague impact
• Relationship Strength: Strong partnership relationships with General Managers, evidenced by proactive collaboration and feedback
• Program Innovation: Successful implementation of locally nuanced programs that maintain global consistency while meeting regional needs

What You Bring:

• Passion for Organization: Natural ability to bring structure and clarity to complex, multi-site operations
• Simplifying the Complex: Talent for taking intricate processes and making them intuitive and accessible for diverse teams
• Human-Centered Design Mindset: Deep understanding of how workplace experiences impact colleague satisfaction and productivity
• Customer-First Approach: Commitment to putting colleague needs at the center of every program and process decision to earn the commute
• Impact Presentation Skills: Proven ability to present data and outcomes in compelling ways that drive stakeholder engagement and decision-making
• Relationship Building: Demonstrated success in building influence and driving results without direct authority
• Cultural Awareness: Experience adapting global programs for local markets while maintaining consistency

Involvement within 4 Pillars:
1. Community Engagement
2. Conference Center
3. Space Booking & Special Events Support
4. Maintaining Office Standards

Key Responsibilities:

• Regional partner for driving adoption of and reporting on WPE programs and processes at a site-level.
• Develop Playbooks & SOPs
• Build tools to capture data demonstrating a return on experience through the impact & engagement of colleagues/employees
• Regional resource to gather and consolidate feedback and best-practices from local WPE Teams.
• Regional resource to strategize Colleague Engagement Events, Activations and Communications.
• Regional expert to define appropriate local nuance for programs & processes.

Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure
We value human interaction to understand each candidate''s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

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