Workforce Planning Manager

Workforce Planning ManagerLocation: Remote - UK WideDay Rate: £450 p/dType: Contract - Inside IR35Length: 6 monthsStart Date: ASAPOverview:We are seeking an experienced Workforce Planning Manager to support commercial modelling for major upcoming bids. You will bring strong forecasting and resource planning experience gained within large contact centre operations, translating client data into robust staffing models that support profitable service delivery.The Role:You will analyse client demand and operational data to build resource models tailored to our proposed service delivery approach. Working closely with commercial, bid and operational teams, you will assess the staffing requirements, costs and assumptions underpinning each proposal, ensuring the planned service is both operationally achievable and commercially viable.Key Responsibilities:Analyse client data, including contact volumes, demand patterns, handling times and service level requirements.Build workforce forecasts and resource models for large contact centre bids.Calculate staffing requirements, accounting for shrinkage, occupancy, productivity, operating hours and expected changes in demand.Work with commercial teams to assess the cost and profitability implications of different resourcing scenarios.Develop scenario and sensitivity analysis to show how changes in volumes, performance assumptions or service requirements affect staffing and costs.Identify gaps in client data, challenge assumptions and ..... full job details .....