Workflow Coordinator

Owen Reed is looking for a Workflow / Document Specialist for a top law firm.Job Title: Workflow / Document SpecialistContract: 12 Month FTC (Full-Time)Location: Fully RemoteHours: 07:30 - 15:30 (1-hour break)The RoleWe are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role, combining hands-on document production with workflow coordination responsibilities.You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment.Key ResponsibilitiesDeliver high-quality document services with a strong focus on accuracy and deadlinesCoordinate and manage workflow across the Document CentreAct as a key point of contact for team queries, escalating issues where necessaryMonitor team productivity and identify any risks or bottlenecksEnsure adequate staffing levels and liaise with management for additional resourceHandle first-line queries and complaints, ensuring prompt resolutionProduce professional, consistently formatted documents in line with brand guidelinesProvide technical troubleshooting support for document-related issuesManage and prioritise multiple projects effectivelyMaintain strong client relationships and deliver excellent customer serviceSupport reporting processes, including data collation for monthly reportsEnsure effective ..... full job details .....