Workday Consultant - HCM

The Role: We have an opening for a Workday HCM Consultant to join an exceptional team working on a high profile public sector project providing technical leadership across Workday Human Capital Management within a complex government shared services environment. Responsibilities: Act as a senior Workday HCM authority, providing functional and technical leadership across areas such as: Core HCM Organisations, Staffing Models and Job Architecture Business Process Framework Compensation, Absence, Talent and/or Performance (depending on scope) Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively and resources are aligned to demand. Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets, and driving continuous improvement where breaches occur. Ensure effective communication with business stakeholders, providing timely updates on incidents, service performance, and changes impacting operations. Define, promote and assure best practice for Workday HCM configuration, design and support across the team. Provide technical assurance and peer review of designs, configurations and changes delivered by colleagues, system integrators and third-party suppliers. Lead and facilitate complex requirements-gathering and design workshops, translating business needs into clear functional designs and configuration decisions. Drive business process improvement, standardisation and optimisation in line with ..... full job details .....