WMS Technical Support Lead

Oracle Warehouse Management (WMS) Technical Support Lead Why Apply? This is one of the largest, complex Fusion solutions being delivered in NI and you will play a leading part in ensuring successfully delivery and support. You will Lead the support of this key element of the solution, providing direction to the wider support teams and acting as a client facing WMS Lead. This is a client-facing role, and ideal for someone who enjoys complex problem solving while working as part of a wider multi-disciplinary delivery team. You will be responsible for the support of all associated integrations and reports plus all PaaS extensions, you will have a real voice within the overall solution delivery. Working within a mixed near shore and far shore delivery team, you will work closely with a senior delivery team based in NI, so will have the support of a local senior peer group. Your role will include: Service Support, including: Achievement of service levels in line with SLA Configuration fixes and changes Customization fixes and changes (Oracle eBusiness modules) Incident, change and problem handling and management Delivery of WMS components as part of Service Releases Update service desk applications (status of allocated incidents, problems and changes) Provide updates to Service Manager WMS information for Application Management operational and contractual reports This is a wide-ranging, senior role and you will also be responsible for: Business Analysis: WMS Reporting ..... full job details .....