Windows 11 Infrastructure Support Engineers x 4

Overview

Windows 11 Infrastructure Refresh Engineers x 46 month initial contracts • Onsite near Reading • 250 to 270 per day • Inside IR35 • SC Cleared roles

Key Skills

Windows 11

Sound MS Infrastructure background

SC Cleared

Job SpecThe contractor will provide tech refresh services for MS Surface Pro, Windows 11 tech refresh of approximately 5000 devices. Day-to-day activities will include Windows 11 Microsoft Surface Pro hardware and software refresh.

Candidate will need strong interpersonal skills, organisation, excellent written and verbal communication as well as sound IT knowledge comprising hardware and software technologies in particular MS Surface Pro devices, various Windows operating systems particularly Windows 10 and 11 versions. Understanding and previous exposure to ServiceNow is desirable.

Primary role requirements

Use of Booking Tool (ServiceNow) to confirm user and time slot

Confirm with user on their upgrade preference (Onsite or Remote)

MS Surface Device - Unlock the BIOS Boot configuration Lock setting

Boot User Device

Set up user login

Capture all installed applications, peripherals, and all AD groups memberships

Perform system health check (Disk Space and System Errors)

Clean up disk where possible (Free up space - 70GB)

Where possible disable OneDrive sync (for further disk space)

Assess if the device Windows 11 is upgradable (HDD Size)

Shut down device and hand to user to perform Windows 11 upgrade at their convenience

Apply in place Windows 11 upgrade in the clinic

If device is not Windows 11 capable - rebuild / replace

If replaced, apply new Windows 11 build

Once built install applications, peripherals and add to relevant AD groups

Apply Windows and Office updates where applicable

Get user to log into the new / rebuilt device

Test Ozone WIFI

Test 4G WIFI

Update user records / Inventory

Hand new device to user

Mandatory Knowledge

Some AD experience (Adding objects groups)

Windows 10 and 11 Knowledge (OneDrive, System logs)

Troubleshooting knowledge with device and applications

Windows Administration (HDD cleanup)

Some SCCM TS building ..... full job details .....