https://jobs.co.uk/job/wholesale-service-desk-incident-coordinatorscheduler-south-east-water--2393d937-a0d1-4655-ba71-3ca5e0959c1f RSS feed for Wholesale Service Desk Incident Coordinator/Scheduler at South East Water. en-gb Wed, 10 Jun 2026 12:50:11 GMT https://jobs.co.uk/job/wholesale-service-desk-incident-coordinatorscheduler-south-east-water--2393d937-a0d1-4655-ba71-3ca5e0959c1f https://jobs.co.uk/job/wholesale-service-desk-incident-coordinatorscheduler-south-east-water--2393d937-a0d1-4655-ba71-3ca5e0959c1f Tue, 02 Jun 2026 23:00:00 GMT Location: Snodland | Salary: £31758/annum | Type: Permanent | Summary: Do you have the sharp technical instincts and quick decision-making skills needed to coordinate business response to major service incidents? Do you have experience navigating fast-moving customer service environments and a drive to lead day-to-day activities? We are looking for a Wholesale Service Desk Incident Coordinator to coordinate and handle the business'' response to contacts, incidents and interruptions to customer''s water supplies. You will support the Wholesale Service Desk Team Manager in the team''s day to day activities including monitoring & coaching performance and providing first line technical support to advisors on all shift patterns. Working hours for the role will be Monday - Friday 08:30 - 17:00 With a mandatory standby 1/8 weeks which will include working at the weekend. **This is a six month fixed term contract** Main responsibilities: To liaise with the field staff and control room at the commencement of an incident/interruption and to ensure that regular updates are provided to the business via the interruption portal. To ensure that the interruption portal is updated with planned and engineering works, providing clear visibility thro... Permanent