https://jobs.co.uk/job/wfm-planning-analyst-i-grade-b1-teleperformance-ltd--a89a8f7a-10b8-44a0-91b2-2f1d25a23e6e RSS feed for WFM Planning Analyst I-Grade B1 at Teleperformance Ltd. en-gb Sat, 20 Jun 2026 22:00:25 GMT https://jobs.co.uk/job/wfm-planning-analyst-i-grade-b1-teleperformance-ltd--a89a8f7a-10b8-44a0-91b2-2f1d25a23e6e https://jobs.co.uk/job/wfm-planning-analyst-i-grade-b1-teleperformance-ltd--a89a8f7a-10b8-44a0-91b2-2f1d25a23e6e Fri, 19 Jun 2026 11:51:58 GMT Location: Alness | Salary: 10000-500000 Annual | Type: Permanent | Scheduling/Real Time AnalystResponsibilities to include but not be limited the followingAdoption and communication of global intraday and scheduling guidelines to appropriate stakeholdersEnforce real time adherence in all Work Types and Markets within the scope of operationMonitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAsConstant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outagesProvide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completionCreation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor lawsAppropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitmentDevelop and main... Permanent