https://jobs.co.uk/job/wfm-planning-analyst-i-grade-b1-teleperformance--778ab5fa-7bbb-47e0-8a3a-78cb5b634b52 RSS feed for WFM Planning Analyst I-Grade B1 at Teleperformance. en-gb Sun, 26 Apr 2026 02:51:24 GMT https://jobs.co.uk/job/wfm-planning-analyst-i-grade-b1-teleperformance--778ab5fa-7bbb-47e0-8a3a-78cb5b634b52 https://jobs.co.uk/job/wfm-planning-analyst-i-grade-b1-teleperformance--778ab5fa-7bbb-47e0-8a3a-78cb5b634b52 Tue, 31 Mar 2026 23:00:00 GMT Location: Dublin | Salary: Negotiable | Type: Permanent | Scheduling/Real Time Analyst Responsibilities to include but not be limited the following Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders Enforce real time adherence in all Work Types and Markets within the scope of operation Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs Constant interaction with Client, reporting site performance; including but not limited to staffing compliance, skilling status, and outages Provide visibility and reporting capabilities of main KPIs related to intraday and scheduling functions such as adherence, shrinkage components, projected interval compliance, and bidding completion Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing co... Permanent