https://jobs.co.uk/job/wfm-consultant-opus-recruitment-solutions-ltd--295cb760-d66f-4666-855a-3ec4f567854c RSS feed for WFM Consultant at Opus Recruitment Solutions Ltd. en-gb Thu, 30 Jul 2026 11:07:50 GMT https://jobs.co.uk/job/wfm-consultant-opus-recruitment-solutions-ltd--295cb760-d66f-4666-855a-3ec4f567854c https://jobs.co.uk/job/wfm-consultant-opus-recruitment-solutions-ltd--295cb760-d66f-4666-855a-3ec4f567854c Wed, 29 Jul 2026 11:52:22 GMT Location: London | Salary: 400.00-400.00 Daily | Type: Contract | Senior WFM Consultant Contact Centre Transformation Programme | Workforce Management andamp; Quality Location Remote with travel to Kuwait as required Contract Fixed-Term Assignment (6 months) Reporting to Programme Manager/Delivery Lead About the Opportunity We are seeking an experienced Senior Workforce Management (WFM) Consultant to lead the Workforce Management and Quality workstream within a major Contact Centre as a Service (CCaaS) transformation programme. This is a hands-on consulting role requiring deep expertise in contact centre workforce management, including forecasting, capacity planning, scheduling, Real Time operations, adherence management, and quality performance frameworks. Working as part of a multi-disciplinary transformation team, you will be responsible for designing and implementing the target WFM operating model, configuring workforce management solutions, supporting testing and deployment activities, and ensuring successful business adoption through go-live and hypercare. This role is ideal for a specialist WFM professional who combines strong operational knowledge with delivery and consulting experience in complex contact centre environments. Key Responsi... Contract