Welsh Speaking Contact Centre Advisor - work from home

Join Our Team as a Contact Centre Agent Welsh Speaking- working from home!Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills shine? If so, we want you to join our dynamic team as a Contact Centre Agent!Shifts: Monday to Friday 8am to 8pm and Saturday 8am to 2pmWho We Are:We are an organisation dedicated to providing top-notch service on behalf of our client, a prominent company in the industry. As a Contact Centre Agent, you will play a crucial role in being the first point of contact for our customers, ensuring their needs are met with professionalism and care.What You''ll Do:As a Contact Centre Agent, your primary responsibilities will include:Handling up to 70 customer calls per day, addressing inquiries, and resolving issues with a friendly and positive attitude.Delivering high-quality customer service while adhering to established procedures and service levels.Using your initiative to source information and provide effective solutions for our customers.Communicating with various stakeholders, including clients and third parties, to ensure seamless service delivery.Completing call wrap-up tasks efficiently, maintaining accuracy in documentation.What We''re Looking For:To excel in this role, you should possess:Customer Service Experience: Proven experience in handling customer contacts and resolving inquiries.Call Management Skills: Ability to control calls effectively, minimizing ..... full job details .....