Welfare Benefits Caseworker Supervisor

This role offers the unique opportunity to make a tangible difference in the lives of individuals facing financial challenges, providing them with the guidance, support, and tools they need to navigate complex debt issues. Annual Leave: 28 days plus Bank Holidays (part time pro-rata) Location: Sefton, Merseyside Pension: 7% (If you pay at least 1% salary contribution we top up to the required 8%) What we offer to our staff A contribution of 7% of your salary into a Stakeholder Pension Consideration for Hybrid working options Professional and advice sector recognised training Cycle to work scheme. Free VDU eye care test Employee Assistance Programme We are looking for a dedicated and knowledgeable Welfare Benefits Caseworker Supervisor to join our team at Citizens Advice Sefton. This is a key role supporting both clients and colleagues by delivering high-quality benefits advice and providing technical supervision and guidance to team members. You ll work directly with clients to help them navigate complex welfare benefit issues, manage appeals, and ensure their entitlements are maximised. Alongside your casework, you will provide day-to-day support to advisers and caseworkers, offering technical guidance, quality assurance, and mentoring to ensure excellent standards across the service. You will help maintain a strong team culture, contribute to service development, and ensure that our work continues to meet Citizens Advice quality standards and the ..... full job details .....